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- Aufgaben: Lead operations and customer service in a dynamic, remote environment.
- Arbeitgeber: Ofri is a small, ambitious Swiss company focused on remodeling projects.
- Mitarbeitervorteile: Enjoy 100% remote work, flexible hours, and a supportive team culture.
- Warum dieser Job: Join a passionate team where your ideas matter and you can make an impact.
- Gewünschte Qualifikationen: Bachelor's degree, experience in operations or customer service, fluent in German and English.
- Andere Informationen: Open to diverse backgrounds; attitude over skills is key.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Hi there!
Are you ready to take the reins and drive operational excellence in a small but ambitious company? We’re Ofri, a team of 10 dedicated individuals, and we’re on the lookout for an Operations Manager to help us streamline our processes and propel us toward our goals.
About us
At Ofri, we take pride in fostering candid collaboration, encouraging self-initiative, prioritizing customer satisfaction, all while maintaining a pragmatic mindset. Our company aims to be the most trusted co-pilot for remodeling projects, and we’re committed to delivering exceptional results to our customers.
Role Overview
As our Head of Operations & Customer Service, you will play a pivotal role in overseeing and optimizing our day-to-day operations, fostering our company culture, and leading our customer service department. This role is perfect for ambitious individuals seeking to advance their careers and who possess a strong passion for both people and processes.
Tasks & Responsibilities
People & Operations
- Oversee all aspects of people operations, from recruitment to off-boarding.
- Foster our company culture and internal communication: organize company retreats, run workshops, maintain our company handbook.
- Manage and streamline internal processes to improve workflows and eliminate bottlenecks.
- Spearhead cross-department projects.
- Contribute to the OKR planning process.
- Oversee company assets and access, such as employee laptops, software accounts, etc.
Customer Service
- Lead, manage, and develop a team of 3 customer service professionals to ensure outstanding service quality, high employee retention, and goal achievement.
- Oversee all aspects of the department: customer support, customer success, and quality assurance of our service providers.
- Strategic departmental planning.
- Monitor customer service KPIs (CSAT, response time, etc.).
- Lead the roll-out of our customer service department in the French language.
- Have a hands-on approach by regularly handling some front desk tickets & calls yourself.
Requirements
- At least a Bachelor’s degree – we’re open to both Arts and Science degrees.
- Proven track record in an Operations or Customer Service related role in a small company (10 to 25 employees).
- Previous experience in people management.
- Strong analytical skills.
- Excellent project management skills.
- Fluent in German, fluent in English.
- Fluent in French is a big bonus.
- Capable of multitasking, prioritizing effectively, and solving problems in a dynamic environment.
- Strong leadership and decision-making skills, with the ability to drive results and foster a collaborative team environment.
- Important: we’re generally open for candidates in Europe, but for this particular role, we’re seeking only candidates based in Switzerland .
Please note: we welcome applicants even if they are not a 100% match for the requirements listed. We have former Sound Engineers, Biologists, and Car Mechanics on our team. We’ve learned that there’s never a perfect fit; what’s important to us are attitude and behavior, as skills can be acquired.
Benefits
- 100% remote job.
- Competitive salary.
- Flexible working hours – We believe in a good work-life balance.
- Laptop and hardware, Home-office setup budget, Educational budget.
- Annual Company retreats.
- Bi-weekly colleague online coffee chats.
- Fun and friendly remote work environment with a motivated, helpful, and international team where we don’t take ourselves too seriously and support each other.
- You can contribute and take responsibility from day one – your opinion matters!
More about us
We are a Swiss company that operates fully remotely. We are super passionate about developing an excellent remote work culture and ensuring that not only the customers, but the team feels heard, welcome, and appreciated. We are currently 10 people and a fully self-funded company. We welcome people into our team regardless of gender, ethnic origin, religion, age, sexual identity or disability.
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Head of Operations & Customer Service [REMOTE] Arbeitgeber: Ofri.ch
Kontaktperson:
Ofri.ch HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Head of Operations & Customer Service [REMOTE]
✨Tip Number 1
Make sure to highlight your experience in managing operations and customer service in small teams. Since Ofri is a small company, showcasing your ability to thrive in a close-knit environment will resonate well with them.
✨Tip Number 2
Demonstrate your passion for fostering company culture and collaboration. Share specific examples of how you've previously organized team-building activities or improved internal communication, as this aligns with Ofri's values.
✨Tip Number 3
Since the role involves leading a customer service team, be prepared to discuss your leadership style and how you motivate and develop team members. They value strong leadership and decision-making skills.
✨Tip Number 4
If you have experience with OKR planning or project management, make sure to mention it. Ofri is looking for someone who can contribute to their strategic planning process, so any relevant experience will be a plus.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Head of Operations & Customer Service [REMOTE]
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and customer service. Emphasize any leadership roles you've held and specific achievements that demonstrate your ability to streamline processes and improve team performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and customer satisfaction. Share specific examples of how you've successfully managed teams or improved workflows in previous roles, and align your values with those of Ofri.
Showcase Your Multilingual Skills: Since fluency in German, English, and preferably French is a big plus, make sure to highlight your language skills prominently in your application. Mention any relevant experiences where you utilized these languages in a professional setting.
Demonstrate Cultural Fit: Ofri values a collaborative and pragmatic mindset. In your application, reflect on how you embody these traits. Share instances where you've fostered team culture or contributed to a positive work environment, showing that you would be a great fit for their team.
Wie du dich auf ein Vorstellungsgespräch bei Ofri.ch vorbereitest
✨Show Your Passion for People and Processes
Make sure to express your enthusiasm for both customer service and operational excellence. Share specific examples from your past experiences where you successfully managed teams or streamlined processes.
✨Demonstrate Your Leadership Skills
Prepare to discuss your leadership style and how you've fostered a collaborative team environment in previous roles. Highlight any experience you have in managing small teams and achieving departmental goals.
✨Be Ready to Discuss Metrics
Since the role involves monitoring customer service KPIs, come prepared with examples of how you've used data to drive improvements in customer satisfaction or operational efficiency in your past positions.
✨Emphasize Cultural Fit
Ofri values a strong company culture, so be sure to convey how your personal values align with theirs. Discuss how you've contributed to a positive work environment in previous roles and your approach to maintaining team morale.
