Role Overview
The Enterprise Workforce Identity Opportunity is a Technical Account Manager role focused on Workforce Identity solutions. This position is integral to the Enterprise team, managing enterprise organizations across public sector, financial services, healthcare, manufacturing, retail, and technology.
Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA headquarters or Chicago office during the first week of employment.
As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.
Key Workforce Identity Solutions You Will Support
- Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
- Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance.
- Privileged Access Management (PAM): Privileged Access.
- Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.
What You'll Be Doing
- Build deep, long‑lasting relationships with customers as their go-to technical advisor and provide trusted advisor status to customer identity owners and technical leadership.
- Apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
- Collaborate with customers to design identity strategies aligned with their business objectives, leveraging tailored technical plans for success.
- Help find ways to build upon and expand deployments across a portfolio of customers increasing in size and complexity.
