h3CX Innovation Consultant - Contract - ZurichThe opportunity /h3pWe are looking for a CX Innovation Consultant to join the Global Customer Experience Innovation Team within the Group Customer Office of a leading international insurance organisation. /ppThis is an opportunity for a hands-on consultant who enjoys solving business problems, developing new ideas and turning strategy into practical improvements for customers and the business. /ppWorking across international markets and functions, you will help identify opportunities to improve customer experiences, challenge existing processes and support the delivery of customer-centric initiatives. You will work closely with business stakeholders, customer teams and technology partners to develop recommendations and turn them into tangible outcomes. /ppWe are particularly interested in candidates who combine structured strategic thinking with strong project delivery skills. You might come from a management consulting, business transformation, insurance, financial services, customer operations or digital experience background. /ppThis is not a traditional PMO role. We are looking for someone who can think critically, take ownership and actively contribute to the development and implementation of solutions. /ph3Key responsibilities /h3ulliAnalyse customer insights, business data and existing processes to identify pain points, improvement opportunities and potential business benefits. /liliSupport the development and improvement of customer journeys, services and digital experiences across different markets and customer touchpoints. /liliStructure complex business problems, develop recommendations and translate strategic priorities into actionable initiatives. /liliContribute to project planning, coordinate workstreams and support initiatives from initial discovery through to implementation. /liliWork with business stakeholders, customer teams, designers, product teams and technology partners to develop and deliver practical solutions. /liliFacilitate workshops, gather stakeholder input and communicate findings and recommendations to both business and technical audiences. /liliMonitor progress and assess the impact of initiatives against relevant customer and business outcomes, including customer satisfaction, loyalty, growth, efficiency and adoption. /liliContribute to the evolution of digital customer experience capabilities, potentially including CRM, customer data, analytics, experimentation, accessibility and AI-enabled solutions. /li /ulh3Your background /h3ulliApproximately 3-5 years of relevant professional experience in management consulting, business transformation, customer experience, service design, digital product, insurance or a related field. /liliExperience contributing to strategic projects, business improvement initiatives or customer-facing transformation programmes. /liliStrong analytical and problem-solving skills, with the ability to structure ambiguous problems, evaluate options and develop clear, actionable recommendations. /liliExperience taking initiatives from analysis and concept development through to implementation, rather than working exclusively in planning or governance. /liliStrong stakeholder management and communication skills, with the ability to work across functions and international teams. /liliA pragmatic, proactive approach and a willingness to take ownership of tasks and deliver tangible results. /liliA bachelor's or master's degree in business, management, design, digital, marketing or a related discipline. /liliFluent English. /li /ulh3Additional experience that would be beneficial /h3ulliExperience in insurance, financial services or another regulated industry. /liliExposure to customer care, claims, distribution, service management or customer operations. /liliFamiliarity with customer journey mapping, design thinking, user research or service design. /liliExperience with digital transformation, CRM, customer analytics or AI-enabled customer solutions. /liliExperience working across international markets or complex stakeholder environments. /li /ulpWe are open to candidates from different professional backgrounds. Above all, we value structured thinking, commercial awareness, strong execution skills and the ability to turn ideas into meaningful improvements for customers and the business.CX Innovation Consultant - Contract - Zurich /p #J-18808-Ljbffr
CX Innovation Consultant – Contract – Zurich Arbeitgeber: Oliver James Group
Unser Unternehmen bietet eine dynamische und unterstützende Arbeitsumgebung, in der SAP SuccessFactors Consultants die Möglichkeit haben, an spannenden Projekten in der Schweiz und international zu arbeiten. Wir fördern eine Kultur der Zusammenarbeit und des kontinuierlichen Lernens, sodass unsere Mitarbeiter ihre Fähigkeiten weiterentwickeln und ihre Karriere vorantreiben können. Mit einem attraktiven Tagesbudget von bis zu 1000 CHF und der Chance, an der Implementierung wichtiger HR-Module mitzuwirken, ist dies eine hervorragende Gelegenheit für Fachkräfte, die nach einer sinnvollen und lohnenden Anstellung suchen.
