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- Aufgaben: Manage client relationships and oversee service delivery from start to finish.
- Arbeitgeber: Join a growing company focused on delivering exceptional client services.
- Mitarbeitervorteile: Competitive salary, opportunities for growth, and a dynamic work environment.
- Warum dieser Job: Be at the forefront of client engagement and make a real impact on business success.
- Gewünschte Qualifikationen: 3+ years in a client-facing role with strong relationship-building skills required.
- Andere Informationen: Fluency in German is essential for this position.
Das voraussichtliche Gehalt liegt zwischen 84000 - 126000 € pro Jahr.
Salary: CHF140000 – CHF150000 per annum
Due to continued growth, we are now hiring for a Service Delivery Manager .
The Service Delivery Manager will manage and take ownership of the company’s relationships with our existing clients, which includes overseeing the day-to-day delivery of our contractual obligations for those clients, from inception through delivery, service, renewal, operational control, client communication, and financial management.
What you will be doing:
- Understanding the KPIs and SLAs that are in place for each of our clients and contracts.
- Overseeing all renewals and extensions for client contracts, including financial and performance-based KPIs.
- Promoting the organisation’s scope of offerings, identifying additional sales opportunities to support the wider company’s growth targets.
- Building and nurturing the essential relationships we have built with our new and existing client base, and responding to any queries, concerns, or issues as quickly, efficiently, and effectively as possible.
- Taking ownership of specific projects when they arise.
- Working with various departments across Technology, including Client Services, Product, and Development, to identify and define requirements for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.
What we are looking for:
- Proven and demonstrable experience of working within a client-facing, fast-paced environment.
- 3 years minimum in a relevant role.
- Proven and demonstrable experience of building strong client relationships and ensuring retention within a client portfolio.
- Experience owning budgets, raising POs, managing invoices, and project management.
- German fluent.
Application Details:
Name: Please include your first and last name.
Email: Please provide your email address.
Phone: Please include your country code.
CV / Resume: Please attach your CV or Resume.
Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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Service Delivery Manager Arbeitgeber: Oliver James
Kontaktperson:
Oliver James HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Service Delivery Manager
✨Tip Number 1
Fokussiere dich auf deine Erfahrungen im Umgang mit Kunden. Bereite konkrete Beispiele vor, die zeigen, wie du starke Beziehungen aufgebaut und erhalten hast. Das wird dir helfen, deine Fähigkeiten in der Kundenbindung zu demonstrieren.
✨Tip Number 2
Mach dich mit den KPIs und SLAs vertraut, die in der Branche üblich sind. Zeige, dass du ein tiefes Verständnis für diese Kennzahlen hast und wie sie zur Verbesserung der Kundenbeziehungen beitragen können.
✨Tip Number 3
Netzwerke aktiv mit Fachleuten aus der Branche. Besuche relevante Veranstaltungen oder nutze Plattformen wie LinkedIn, um Kontakte zu knüpfen. Diese Verbindungen können dir wertvolle Einblicke und möglicherweise Empfehlungen bieten.
✨Tip Number 4
Bereite dich darauf vor, über deine Erfahrungen im Projektmanagement zu sprechen. Sei bereit, spezifische Projekte zu erläutern, bei denen du Budgets verwaltet und erfolgreich mit verschiedenen Abteilungen zusammengearbeitet hast.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Service Delivery Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Manager position. Understand the key responsibilities and required skills, especially focusing on client relationship management and financial oversight.
Tailor Your CV: Customize your CV to highlight relevant experience in client-facing roles, project management, and budget handling. Use specific examples that demonstrate your ability to build strong client relationships and manage contracts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your fluency in German and how your previous experiences align with the responsibilities outlined in the job description.
Double-Check Your Application: Before submitting, review all your application materials for accuracy and completeness. Ensure that your name, email, and phone number are correct, and that your CV is attached as requested.
Wie du dich auf ein Vorstellungsgespräch bei Oliver James vorbereitest
✨Understand KPIs and SLAs
Make sure you have a solid understanding of the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you've managed these in previous positions and how they can impact client relationships.
✨Showcase Relationship Management Skills
Highlight your experience in building and maintaining strong client relationships. Prepare examples of how you've successfully resolved client issues or concerns, demonstrating your ability to nurture these essential connections.
✨Demonstrate Financial Acumen
Be ready to talk about your experience with budget management, raising purchase orders, and handling invoices. This role requires financial oversight, so showcasing your skills in this area will be crucial.
✨Collaborative Mindset
Since the role involves working with various departments, emphasize your ability to collaborate effectively. Share examples of how you've worked with cross-functional teams to achieve positive outcomes for clients.
