Your Responsibilities
Your Responsibilities - Ownership of the technical service product lifecycle across EMEA, including product launch readiness, in-life modifications and end-of-life management
- Introduction and implementation of new repair concepts, service methods, spare parts and tooling solutions
- Management of service-related change control processes, technical documentation and service communications
- Definition and maintenance of technical service standards in alignment with regulatory and manufacturer requirements
- Development of practical, compliant and customer-focused service solutions
- Collaboration with field service and repair teams to ensure operational service excellence
- Partnership with regional stakeholders to expand and optimize service capabilities across EMEA
- Monitoring of product performance and identification of improvement opportunities
- Translation of service insights into product and process enhancements
- Driving of continuous improvement, efficiency and service quality programs
- Cross-functional collaboration with Product Management, Engineering, Quality, Regulatory Affairs and Operations
Your qualification
Degree in Engineering (Biomedical, Mechanical, Electrical), Life Sciences, Product Management or a related field
- 5+ years’ experience in Technical Service Management, Service Engineering, Product Support or Product Management
- Experience within medical devices or other regulated industries preferred
- Strong technical expertise in repair processes, spare parts management, tools, jigs and service documentation
- Solid engineering or technical service background
- Experience collaborating across operational, quality, regulatory and commercial functions
- Stakeholder management and influencing skills across technical and business environments
- Analytical mindset with data-driven decision-making and problem solving
- Strong communication skills in English; additional regional languages considered an advantage
- Customer-centric, collaborative and innovation-driven approach with a focus on continuous improvement and operational excellence
Your benefits
Flexible working hours, remote work possible (up to 40%)
- 30 days of holidays per year
- Modern office and an inspiring working environment
- Employee restaurant with live cooking and healthy food (subsidized)
- Public transport ticket (100 % subsidized) or free parking space
- Company sport groups and an inhouse company gym
- Employee Assistance Program to support your health, mental and emotional well-being
- A comprehensive company pension scheme
- Company medical officer and vaccination offers
- Childcare through our ‘Buttje&Deern’ partner
- Company car, also for private use (for field staff only)
- Bike leasing
About Olympus
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.
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Technical Service Product Manager – Endoscopic Solutions Ecosystems (ESE) & System Integration (SI) (m/f/d) in Hamburg Arbeitgeber: Olympus Corporation
Olympus ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in der Region Berlin, Magdeburg, Dessau und Neubrandenburg nicht nur ein inspirierendes Arbeitsumfeld bietet, sondern auch zahlreiche Vorteile wie 30 Urlaubstage, ein Employee Assistance Program und eine umfassende betriebliche Altersvorsorge. Die Unternehmenskultur fördert die persönliche und berufliche Weiterentwicklung, während die enge Zusammenarbeit mit Experten im Gesundheitswesen sicherstellt, dass Sie an innovativen Lösungen für medizinische Herausforderungen mitwirken können.
