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- Aufgaben: Lead global service delivery process improvements and manage a team of experts.
- Arbeitgeber: Join Olympus, a leader in medical technology dedicated to improving patient outcomes.
- Mitarbeitervorteile: Enjoy flexible hours, remote work, 30 vacation days, and a modern office environment.
- Warum dieser Job: Be part of transformative projects that impact healthcare globally while fostering innovation.
- Gewünschte Qualifikationen: Master's degree and 5+ years managing international teams with a focus on process management.
- Andere Informationen: Opportunities for travel and professional development in a supportive company culture.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
Global Head of Service Delivery Process Management (m/f/d)
Olympus Europa SE & Co. KG (OEKG) Endoscopic Solutions
Your Responsibilities
- Own the definition of and continuous improvement for all Service Delivery business processes for Medical Service Business Unit (MSBU) globally including process harmonization and optimization.
- Drive and deploy innovation across Service Delivery processes by leading large-scale transformation projects with direct impact to all customer-facing teams in MSBU and service customers globally.
- Drive change management in deployment of large scale transformation and related process changes.
- Manage a team of Global Service Delivery Process Experts with expertise in dedicated Service Delivery Process areas.
- Build and lead a global network of regional process experts responsible to deploy processes locally and act as contact point on process guidance and feedback.
- Collect, prioritize and manage business and user requirements together with regional process experts.
- Support project benefit realization by training, guiding and directing key and end users on processes and tooling.
- Act as primary point of contact for global Process Owners from other functions, primarily Medical Repair Service and QARA (Quality and Regulatory Affairs) with the aim to optimize processes across functional domains (e.g. Complaint Intake, Inhouse Repairs).
- Jointly with your team of Process Experts, act as primary counterpart to IT to ensure all business processes are properly reflected in the respective tools.
- Act as contact point for Learning & Development for Training concept and execution.
Your Qualification
- Master degree in business engineering, engineering or similar.
- 3+ years of professional experience in the area of Service Delivery or comparable functions.
- 5+ years of professional experience in directly and indirectly managing international teams.
- Proven track record of successfully delivering process improvements in large-scale, cross-functional and international projects.
- High affinity for process management, experience in BPR projects.
- Significant experience in and passion for people management.
- Fluent English (spoken and written), additional language(s) are a plus.
- Willingness to travel.
Your Benefits
- Flexible working hours, remote work possible (up to 60%).
- 30 days of holidays per year.
- Modern office and an inspiring working environment.
- Employee restaurant with live cooking and healthy food (subsidized).
- Public transport ticket (100% subsidized) or free parking space.
- Company sport groups and an inhouse company gym.
- Employee Assistance Program to support your health, mental and emotional well-being.
- A comprehensive company pension scheme.
- Company medical officer and vaccination offers.
- Childcare through our ‘Buttje&Deern’ partner.
- Bike leasing.
About Olympus
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
For more information, visit and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA .
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Global Head of Service Delivery Process Management (m/f/d) Arbeitgeber: OLYMPUS EUROPA SE & CO. KG
Kontaktperson:
OLYMPUS EUROPA SE & CO. KG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Global Head of Service Delivery Process Management (m/f/d)
✨Tip Number 1
Familiarize yourself with the latest trends in service delivery and process management, especially in the medical technology sector. This knowledge will help you demonstrate your expertise during discussions and interviews.
✨Tip Number 2
Network with professionals in the field of service delivery and process management. Attend industry conferences or webinars to connect with potential colleagues and learn about best practices that you can bring to Olympus.
✨Tip Number 3
Prepare to discuss specific examples of large-scale transformation projects you've led. Highlight your role in driving change management and how you successfully managed international teams to achieve process improvements.
✨Tip Number 4
Showcase your passion for people management by sharing experiences where you have effectively trained and guided team members. This will align well with the expectations for the Global Head of Service Delivery Process Management role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Global Head of Service Delivery Process Management (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Global Head of Service Delivery Process Management position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in service delivery, process management, and team leadership. Use specific examples from your past roles that demonstrate your ability to drive process improvements and manage international teams.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also expresses your passion for process management and innovation in the medical technology field. Mention specific projects or achievements that relate to the role.
Highlight Language Skills: Since fluency in English is required and additional languages are a plus, make sure to clearly state your language proficiency in your application. If you have experience working in multilingual environments, mention that as well.
Wie du dich auf ein Vorstellungsgespräch bei OLYMPUS EUROPA SE & CO. KG vorbereitest
✨Understand the Role Deeply
Make sure you have a thorough understanding of the responsibilities and expectations for the Global Head of Service Delivery Process Management. Familiarize yourself with process management, service delivery, and transformation projects, as these will be key discussion points.
✨Showcase Your Leadership Experience
Prepare to discuss your experience in managing international teams and leading large-scale projects. Highlight specific examples where you successfully delivered process improvements and drove change management.
✨Demonstrate Your Passion for Process Management
Express your affinity for process management and your experience with Business Process Reengineering (BPR) projects. Be ready to share insights on how you can contribute to process harmonization and optimization within the organization.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about Olympus's current service delivery processes and their future goals. This shows your interest in the company and helps you understand how you can align your expertise with their needs.
