Manager - Customer Requirements and Information Management, EMEA in Hamburg

Manager - Customer Requirements and Information Management, EMEA

Olympus Europa SE & Co. KG (OEKG) | Endoscopic Solutions

A global leader in the medical device and technology industry, for more than 100 years Olympus has focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.

The Senior Manager for Customer requirements & information management owns the regional execution and maturity of the Customer Requirements & Information Management (CRIM) capability across EMEA. The position acts as a strategic business partner to Sales business centers and senior corporate stakeholders across EMEA, with accountability for impact, consistency, and scalability of customer-driven information handling.

This role plays a critical part in safeguarding Olympus’ compliance and revenue by governing how regional responses to customer requirements are prioritized, validated, and aligned with global standards. The incumbent operates with autonomy in prioritization, escalation, and stakeholder alignment within the global CRIM framework.

The position bridges regional operational needs with global strategic direction. Rather than focusing on volume handling, the role emphasizes enablement, training, and process innovation to reduce ad-hoc workload over time and build a sustainable regional capability.

This is a fixed term contract for 12 months maternity cover.

Your responsibilities

• Own regional execution strategy and maturity for EMEA including scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure closed feedback loops.
• Act as senior regional interface to Sales Business Centres and Commercial leadership. Connect local Sales, Tender Operations, Procurement, Regulatory and Supply Chain teams, owning ticket operations and follow-up in EMEA.
• Train & guide upstream receivers on the existingprocess, and maintain regular information exchange to ensure aligned and compliant answers.
• Identify systemic gaps and implement scalable process and capability improvement.
• Support refinement of related IT systems and develop automated KPI reporting to enable data-driven management decisions.
• Identify operational inefficiencies and recommend enhancements to global processes, templates and governance.
• Oversee request volumes, workloads, and bottlenecks to manage risks, delays, and resourcing needs.
• Collect and consolidate market insights to anticipate future customer trends and provide structured management updates.
• Represent in relevant regional meetings and support knowledge flow between global and local teams.
• Support regional sales and tender teams in explaining processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., MedTech Europe).
• Drive regional enablement, training, and adoption of established standards and tools
• Partner with regional teams on regulations from Government, ensuring all responses align with Olympus’s global standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage.
• Minimum 6 years’ experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence.
• Demonstrated track record in process optimization and/or project management, preferably related to relevant topics. Proven ownership of governance, process design, and regional impact.
• Experience partnering closely with Sales or Commercial organizations, and/or stakeholder collaboration across corporate, divisional, and regional levels.
• Strong analytical and problem-solving abilities, capable of interpreting complex data and translating it into actionable insights.
• Excellent communication and stakeholder management skills, able to influence and align without direct authority.
• Hands-on and proactive mindset with ability to manage multiple workstreams under tight deadlines.
• Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting.
• Strategic and commercial mindset, understanding the impact on business performance.
• Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings.
• Business fluency in English (spoken and written); additional language skills (i.e. German) are an asset.
• Demonstrated resilience and adaptability to shifting priorities in a fast-paced, evolving organizational environment.
• Degree in Business Administration, Management, International Business or a related field (MBA preferred). Additional certifications in program management, operational management, or related fields (i.e. sustainability, material compliance) are an advantage.
• Minimum 6 years’ experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence.
• Demonstrated track record in process optimization and/or project management, preferably related to relevant topics. Proven ownership of governance, process design, and regional impact.
• Experience partnering closely with Sales or Commercial organizations, and/or stakeholder collaboration across corporate, divisional, and regional levels.
• Strong analytical and problem-solving abilities, capable of interpreting complex data and translating it into actionable insights.
• Excellent communication and stakeholder management skills, able to influence and align without direct authority.
• Hands-on and proactive mindset with ability to manage multiple workstreams under tight deadlines.
• Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting.
• Strategic and commercial mindset, understanding the impact on business performance.
• Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings.
• Business fluency in English (spoken and written); additional language skills (i.e. German) are an asset.
• Demonstrated resilience and adaptability to shifting priorities in a fast-paced, evolving organizational environment.
• Degree in Business Administration, Management, International Business or a related field (MBA preferred). Additional certifications in program management, operational management, or related fields (i.e. sustainability, material compliance) are an advantage.

Interview Competencies

• Build for the Future
• Deliver Results
• Lead People
• Lead Self
• Model and champion Our Core Values

Benefits

• Flexible working hours, remote work possible (up to 40%)
• 30 days of holidays per year
• Modern office and an inspiring working environment
• Employee restaurant with live cooking and healthy food (subsidized)
• Public transport ticket (100 % subsidized) or free parking space
• Company sport groups and an inhouse company gym
• Employee Assistance Program to support your health, mental and emotional well-being
• A comprehensive company pension scheme
• Company medical officer and vaccination offers
• Childcare through our ‘Buttje&Deern’ partner
• Company car, also for private use (for field staff only)
• Bike leasing

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