Project Implementation Engineer (Fluent German & English)

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As a result of our growth strategy and commercial success in the DACH region, we are currently recruiting for a Project Implementation Engineer.
The Project Implementation Engineer will be responsible for reporting to and assisting the Project Implementation Manager (PIM) implementing Omnicell automated stock control systems in public and private hospitals across the DACH region.

The role will encompass automation scheme planning, system configuration, data analysis, database creation, system implementation, customer training and go-live and post-go-live activities.

You will contribute to and learn about Omnicell project design, project implementation, information gathering and analysis, negotiation techniques, sales, project performance and case study reporting, software systems, systems interfacing as well as all the issues relating to pharmacy and supplies management in hospitals.

You will also have exposure to a full spectrum of work relating to the installation and support of the Omnicell cabinet hardware and software including pairing Omnicell software application configurations to functional requirements and outcomes.

Once a little more experienced, on smaller installations, you will have the opportunity to work (sometimes on your own) to the Omnicell project methodology and quality standards with a ‘light touch’, management by exception approach, from the PIM. On bigger installations, you will work as part of a team, under a full time PIM.

This is a varied, hands-on role and you will need to apply logic and diplomacy to a range of situations to achieve project progress or support issue resolution. You will need to be able to think on your feet, take ownership of issues and be of mature, confident and polite character to manage and guide customers and colleagues appropriately.

We operate in a fertile and young market in the DACH region, where ambitious and capable people can make their mark as well as being part of a dedicated and businesslike team.

Omnicell prefers to recruit from within before recruiting externally, so after suitable experience and training and subject to business growth, we would expect Project Engineers to progress into a PIM role.

Essential Functions:
Strong communication and organisational capability:
• Guide and educate customer personnel (at all levels) on various aspects of the solution and implementation
• Perform required tasks as per the project plan to ensure timely go live and customer satisfaction
• Manage your time effectively to meet company objectives
• Be conscious of risks, issues, scope creep and change requests and keep PIM updated in a timely fashion. Where required or requested to do so, document these clearly.
• Implement multiple projects simultaneously and once experienced, occasionally where assigned, take the lead.
• Work closely with technical and workflow teams (e.g. ITC and Clinical Workflow Consultants) to execute all activities as outlined in the project plan
• Where necessary attend project meetings and provide ‘on-the-ground’ insights
• Demonstrate rigour to adherence of project tools and standards for implementations
• Report implementation activity and topics worthy of escalation to the PIM

Focused on workflow and solution outcomes. Customer-centric behaviours are critical:

• Act as subject matter expert and product representative for Omnicell solutions
• Guidance based on product knowledge and ‘real-world’ application
• Overseeing site preparation activities prior to delivery of the equipment
• Handling delivery of the equipment
• Technical product set-up and hardware reconfigurations
• Address in first instance, locally, server (remote access, backups, AV) and cybersecurity topics
• On the ground, end-to-end and UAT interface testing support
• Items databasing and cataloguing support
• Omnicell software settings and configuration support
• Guiding customers to configure and assign cabinets to Omnicell best practices
• Training of users at various levels of seniority and capability
• Supporting customer UAT of the application
• Reporting of issues, risks and escalations in a timely fashion
• Go-live activities
• Post-Live support activities (e.g. floor-walking, collating issues, tactful user non-compliance correction)
• And all other, installation, implementation or solution delivery activities as may be determined by the project plan or the statement of work.

Required Knowledge and Skills:
Qualifications are secondary to your overall attitude, outlook, work-ethic and any complimentary experience you may be able to demonstrate. Fluent, business-level German and English speaking is essential.

Full training will be given so no specific product experience is required however the following skills, experience are sought in the ideal candidate:
• Established employment experience of 4+ years
• A background in any of the following would be of benefit: hospital pharmacy, pharmacy robotics, pharmacy software systems, robotics and automated dispensing, nursing, medicines management medicines supply chain and medicines logistics, supply chain, stock control and procurement.
• Involvement in implementing software systems or other forms of process automation.
• Any previous experience of process analysis, developing solutions and implementing change is of particular interest.
• Work with/use of pharmacy EPR, EPMA, Hospital Information System solutions or MRP/ERP supply chain systems, inventory control systems would be advantageous. Experience with German HIS vendor would be particularly desirable.
• Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel
• Must have evidence of excellent computer skills, particularly in Windows based operating systems (Win10, Windows Server 2016 and onwards) and Microsoft Excel. Knowledge of databases, networks and computer hardware is desirable.
• Excellent communications skills (written and oral) and the ability to engage and influence people in a positive way to achieve results.
• Strong problem-solving skills.
• Detail-oriented, independent and able to adjust to changing priorities
• Ability to work collaboratively and enjoys working in a fast-paced technical environment
• Our DACH operations are in their infancy and we need a self-starter who seeks satisfaction from overcoming challenges and seeing results
• Must be able to travel frequently

Work Conditions:
• Field-based position (>75% on-site, customer based).
• Whilst we aim to assign members of the team to work locally to their home base, we operate right across the DACH region so travel will be required as the work dictates.
• Irregular work hours may be required to meet the needs of the customer
• Company car
• Pension