Customer Support & Operations Associate (60-100%)

ph3About Us /h3 pOmnilex is the AI workspace for Swiss lawyers. More than 6,000 legal professionals already use Omnilex to research statutes, case law, and commentary — faster, more precisely, and more reliably than ever before. Our clients range from boutique offices to leading law firms and in-house legal teams. /p pWe’re a team out of ETH Zurich (and an EPFL spin‑off), and a development partner of the Swiss Federal Chancellery. We’re at a stage where a lot is happening at once: new clients, new features, new processes. That’s exactly where you come in. /p h3What The Role Is About /h3 pWe’re looking for someone to take ownership of our operational engine room, the first point of contact for our clients, and at the same time the person who keeps the team’s back free internally. This is not an assistant role and not an internship: you’ll work directly alongside Business Development and the founding team, and you’ll help shape how we work with our clients. /p h3What You’ll Do /h3 ul liClient support (1st level): First point of contact for questions from our clients – you answer what you can and escal ate cleanly what runs deeper. /li liOperations: You keep things running – drafting and managing license agreements, invoicing, onboarding new clients, and maintaining our tools and processes. /li liEmail inbox management: Triaging the inbox, handling standard requests independently, and preparing draft replies for more complex matters. /li liSales BD support: Following up on leads, coordinating meetings and demos, keeping the CRM clean. /li liGeneral ops: Research, document preparation, smaller projects – wherever it’s needed most. /li /ul h3What You Bring /h3 h3Must‑haves /h3 ul liGerman at native level and fluent English, written and spoken – the tone toward lawyers has to land. /li liFirst experience in a demanding client‑facing environment, e.g. a law firm, a legal department, a bank, customer support, or a B2B SaaS company (relevant internships count). /li liReliability and pace: requests get handled promptly and cleanly, without anyone having to follow up. /li liA confident, precise manner with demanding clients – courteous and on eye level, without being obsequious. /li liA structured, independent way of working – we have no capacity for micromanagement, and that’s a good thing. /li liDiscretion in handling confidential client matters. /li liFamiliar with AI tools and already using them naturally in your work and daily life – you don’t need convincing that this is where things are heading. /li /ul h3Plus /h3 ul liAn interest in LegalTech and the Swiss legal market. /li liFrench language skills. /li liExperience with tools like Notion or a CRM (e.g. HubSpot/Pipedrive). /li /ul h3What we offer /h3 ul liA real role with responsibility from day one – you’re a core part of a small team, close to our clients and to the people building the product. /li liA deep look into building a LegalTech startup, short decision paths, and a steep learning curve. /li liA fixed salary of CHF 65,000-80,000 (at 100 %), depending on experience and profile. /li liA flexible working model: on‑site in Zurich preferred, hybrid possible. /li liA team that moves fast, trusts each other, and would rather do things than talk them to death. /li /ul /p #J-18808-Ljbffr