Head of Business Process Excellence

ph3Head of Business Process Excellence /h3 pIn short, the global Operational Excellence team is looking for a Head of Business Process Excellence to lead our Idea‑to‑Product domain and Business Architecture team. We are seeking a visionary, data‑driven leader to revolutionise our Creation processes. In this role, you will define next‑generation digital capabilities – including advanced AI integration – while continuously optimising our current workflows. You will lead a newly formed team of 5‑7, acting as the primary business owner and strategic sparring partner for the Senior Leadership Team to drive operational excellence and chart our digital future. /p pThe Head of Business Process Excellence will report to the Senior Director for Operational Excellence and will support Product Strategy, Innovation, Design, Development and Sourcing teams across Apparel Accessories (AA) and Footwear (FTW). /p h3Responsibilities /h3 ul liVision Roadmap Development: Shape the future of our Idea‑to‑Product organisation by defining and executing a long‑term vision for our business processes, workflows, and digital capabilities. Act as the resident expert and visionary for integrating AI opportunities throughout the value chain. /li liProcess Optimization Digital Twin: Document current workflows and processes to identify optimisation potential, while developing the "Northstar" set‑up for the future way of working across AA and FTW. /li liTech Partnership Capability Delivery: Partner closely with the Technology team as the primary business owner and thought partner to design, gather requirements and align advanced business capabilities with strategic goals. /li liOperational Leadership Decision Making: Act as the primary spokesperson for operational teams, taking critical trade‑off decisions, managing the user base, and heading up a dedicated team covering the Idea‑to‑Product domain. /li liBusiness Architecture: Lead the business architecture team, taking end‑to‑end responsibility for mapping, scaling, and structuring organisational capabilities. /li liStakeholder Engagement Sparring: Manage high‑level senior interactions and act as a trusted strategic sparring partner for the Senior Leadership Team across Product Strategy, Innovation, Design, Development, and Sourcing teams. /li liEnablement Tool Adoption: Coordinate comprehensive training programmes for new tools and capabilities, actively driving user adoption and operational excellence across teams. /li /ul h3Requirements /h3 ul liDomain Expertise: Deep understanding of the product development value chain (Idea‑to‑Product) and Creation processes within the Apparel, Accessories, or Footwear industries. /li liProven Leadership Experience: 10+ years of experience in business process management, digital transformation, or operational excellence, with a proven track record of managing and developing high‑performing teams (5+ direct reports preferred). /li liTeam Architecture Talent Leadership: Demonstrated success in the strategic recruitment and development of top‑tier talent to build high‑performing organisational units from scratch. /li liTech AI Savviness: Technical affinity and a data‑informed, problem‑solving mindset, backed by deep business acumen and process expertise to shape technology roadmaps and evaluate AI opportunities. /li liStrategic Stakeholder Management: Exceptional communication and interpersonal skills, with demonstrated experience influencing, collaborating with, and acting as a peer to C‑suite and Senior Leadership Teams. /li liChange Management Execution: Demonstrated capability in documenting complex workflows, executing gap analyses, driving tool adoption, and managing large‑scale user training across cross‑functional teams. /li liAcademic Background: Degree or deep knowledge in Business Administration, Engineering, Operations Management, or a related field with a strong focus on process mapping and capability maturity frameworks. /li /ul h3Attributes of a Successful Candidate /h3 ul liStrategic Visionary: Ability to look past current constraints to design a digital "Northstar", for our future way of doing business, balanced with a pragmatic approach. /li liResilient Decision Maker: Comfortable navigating ambiguity, prioritising conflicting demands, and making high‑stakes trade‑off decisions in a fast‑paced environment. /li liCollaborative Influencer: A natural bridge‑builder who can seamlessly speak the language of both deep‑tech engineers and creative product operations teams. /li /ul h3Job Details /h3 ul libWork location /b 8005 Zürich (ZH) /li libWorkload /b 100% /li libEmployment start /b Immediately /li libEmployment duration /b Permanent /li libQualification /b skilled /li libWork experience /b More than 3 years /li libEducation /b Bachelor’s degree from a university or equivalent /li libEnglish /b Orally : Very good knowledge, Written : Very good knowledge /li libBy online /b Online form /li /ul /p #J-18808-Ljbffr