Head of Outbound Transportation

In short
Join us in revolutionising our global supply chain and delivering excellence across On\’s distribution network We are looking for a passionate and experienced leader to build and steer our newly formed Outbound Transportation & Last Mile Delivery Services team. This is a unique opportunity to shape the future of how we deliver our products to customers across all our channels (e-commerce, B2B wholesale, and own retail stores). You will be responsible for developing the global omni-channel strategy for outbound transportation and last-mile delivery, ensuring a premium experience for our customers, and driving efficiency and innovation in our logistics network. This is a global role based at On Labs in Zurich and you will report directly to the Director of Distribution & Logistics.

Your mission

• Enhance Customer Experience: You will own the delivery journey from our warehouses to the customer\’s doorstep, with the core mission of enhancing the customer experience and delivering the \“WOW\“ every time.
• Develop and execute the global omni-channel delivery strategy: You will define the vision and roadmap for our outbound transportation network, including last-mile delivery, to support our global growth across all channels, including e-commerce, B2B wholesale, and our own retail.
• Define and implement our last-mile delivery operating model: You will establish the principles, processes, and systems to ensure a seamless and efficient last-mile delivery experience for our omni-channel customers, including our Retail stores.
• Build and manage a multi-carrier network: You will work hand in hand with procurement to develop a portfolio of regional and global carriers to optimise for service, cost and speed in accordance with On\’s global network strategy.
• Set the standard for delivery excellence: You will define and implement global standards, SOPs, SLAs, and KPIs for last-mile delivery, and establish a framework for performance monitoring and reporting across all channels.
• Drive continuous improvement and innovation: You will constantly seek out opportunities to optimise our transportation network, reduce costs, improve service levels, and explore new delivery models and trends such as click & collect, smart lockers, same-day- or autonomous delivery.
• Act as the global subject matter expert: develop and share best practices to build outbound transportation competencies within regional and local logistics teams.
• Collaborate across the organisation: You will work closely with many different cross-functional stakeholders within our Global Operations and Commercial teams, such as Supply Chain, Distribution & Logistics, Procurement, Transformation, Tech and Regional Operations in the Americas, EMEA and APAC to ensure seamless carrier integration, support tendering processes, and drive strategic initiatives.

Your story

• You have a minimum of 10 years of progressive experience in logistics, with a strong focus on outbound transportation and last-mile delivery in an omni-channel environment, preferably in a fast-growing, global retail, fashion or sportswear company.
• You have a proven track record of developing and executing successful transportation strategies and managing complex carrier networks.
• You are a data-driven decision-maker with strong analytical and problem-solving skills.
• You are an experienced leader with a passion for building and developing high-performing teams.
• You are a strong communicator and collaborator, with the ability to influence stakeholders at all levels of the organisation.
• You are proficient in Google tools and have experience with Transportation Management Systems (TMS), Post Purchase Platforms (e.g. Narvar) and other relevant logistics technologies.
• You are fluent in English; other languages are a plus.

What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.