IT Specialist- AV & Event Support

Job Details

We are looking for an AV & Event Support Specialist to deliver technical excellence in live event execution, ensure seamless operation of meeting room technologies, and provide outstanding audiovisual support to employees and executives. This is a great opportunity to work hands-on with modern AV systems, support high-profile corporate events, and collaborate with cross-functional teams to create seamless and engaging experiences. If you are passionate about technology, problem-solving, and delivering exceptional service, this role offers the chance to make a visible impact every day.

Your Mission

1. Event Support & Auditorium Operations; Assist in planning, setting up, and operating AV equipment for town halls, livestreams, product launches, and workshops.
2. Operate and troubleshoot audio, video, and lighting systems during live events to ensure smooth execution.
3. Provide on-site technical support, including early mornings and evenings, while maintaining professionalism under pressure.
4. Meeting Room Support & Maintenance; Ensure meeting rooms are fully operational, including video conferencing systems, displays, microphones, and scheduling devices.
5. Perform routine equipment checks, updates, and basic preventative maintenance.
6. Troubleshoot and resolve issues related to Logitech Rally Bar, Google CTL Chromebox for Meetings, and MacBook-based setups.
7. VIP & Executive Support; Deliver high-quality AV and IT support for executive and VIP meetings, ensuring a reliable and discreet experience.
8. AV Project Collaboration; Support internal teams and vendors on AV system installations, upgrades, and testing.
9. Assist with documenting new AV setups and operational procedures.
10. Inventory & Documentation; Maintain inventory of AV equipment and consumables.
11. Contribute to technical documentation, checklists, and reports on AV system health and usage.

Your Story

• Diploma in Audiovisual Technology or related field (mandatory). AV Certifications + experience will be considered in lieu of diploma.
• 3+ years’ experience in a corporate or commercial AV support role, with exposure to live event operations.
• Knowledge of video technology, signal flow (HDMI, USB-C, SDI), and networked AV systems.
• Familiarity with conferencing platforms (Google Meet, Zoom) and control systems (Crestron, Extron).
• Experience working within a ticketing system, as an agent, to manage support requests through completion.
• Strong troubleshooting skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills, particularly with non-technical stakeholders. The ability to communicate effectively and succinctly is valued.
• Ability to support events during early mornings and evenings when required.

Meet The Team

The Technology Site Management team, part of the Retail & Workplace Technology Team, is responsible for the technology support and operations of On\’s retail, workplace, and showroom locations. We ensure our physical environments have the resilient and high-performing tech they need. From network infrastructure and point-of-sale systems to audio-visual solutions and event enablement, our team ensures core technology is operational and performing to the highest standard.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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