IT Specialist- AV & Event Support

We are looking for an AV & Event Support Specialist to deliver technical excellence in live event execution, ensure seamless operation of meeting room technologies, and provide outstanding audiovisual support to employees and executives. This is a great opportunity to work hands-on with modern AV systems, support high-profile corporate events, and collaborate with cross-functional teams to create seamless and engaging experiences. If you are passionate about technology, problem-solving, and delivering exceptional service, this role offers the chance to make a visible impact every day.

Your Mission

• Event Support & Auditorium Operations; Assist in planning, setting up, and operating AV equipment for town halls, livestreams, product launches, and workshops.
• Operate and troubleshoot audio, video, and lighting systems during live events to ensure smooth execution.
• Provide on-site technical support, including early mornings and evenings, while maintaining professionalism under pressure.
• Meeting Room Support & Maintenance; Ensure meeting rooms are fully operational, including video conferencing systems, displays, microphones, and scheduling devices.
• Perform routine equipment checks, updates, and basic preventative maintenance.
• Troubleshoot and resolve issues related to Logitech Rally Bar, Google CTL Chromebox for Meetings, and MacBook-based setups.
• VIP & Executive Support; Deliver high-quality AV and IT support for executive and VIP meetings, ensuring a reliable and discreet experience.
• AV Project Collaboration; Support internal teams and vendors on AV system installations, upgrades, and testing.
• Assist with documenting new AV setups and operational procedures.
• Inventory & Documentation; Maintain inventory of AV equipment and consumables.
• Contribute to technical documentation, checklists, and reports on AV system health and usage.

Your Story

• Diploma in Audiovisual Technology or related field (mandatory). AV Certifications + experience will be considered in lieu of diploma.
• 3+ years’ experience in a corporate or commercial AV support role, with exposure to live event operations.
• Knowledge of video technology, signal flow (HDMI, USB-C, SDI), and networked AV systems.
• Familiarity with conferencing platforms (Google Meet, Zoom) and control systems (Crestron, Extron).
• Experience working within a ticketing system, as an agent, to manage support requests through completion.
• Strong troubleshooting skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills, particularly with non-technical stakeholders. The ability to communicate effectively and succinctly is valued.
• Ability to support events during early mornings and evenings when required.

Meet The Team

The Technology Site Management team, part of the Retail & Workplace Technology Team, is responsible for the technology support and operations of On\’s retail, workplace, and showroom locations. We ensure our physical environments have the resilient and high-performing tech they need. From network infrastructure and point-of-sale systems to audio-visual solutions and event enablement, our team ensures core technology is operational and performing to the highest standard.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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