Senior Lead -3PL Operations, EMEA

Join to apply for the Senior Lead -3PL Operations, EMEA role at On

Join to apply for the Senior Lead -3PL Operations, EMEA role at On

Get AI-powered advice on this job and more exclusive features.

Welcome to On! One of the world’s fastest-growing premium sportswear brands.

On is disrupting the global sportswear market with groundbreaking tech, cutting-edge designs, and an unwavering commitment to sustainability and social impact. We\’re not just thinking differently – we\’re pushing the boundaries of what’s possible, inspiring athletes and customers alike.

As Senior Lead – 3PL Operations EMEA, you’ll oversee and optimize warehouse operations across Switzerland, Luxembourg, Belgium, and the U.K. Leading a team of four, you’ll drive operational excellence, OTIF (On-Time, In-Full) performance, and team development while staying close to day-to-day execution.

You’ll tackle logistical challenges, support regional initiatives, and collaborate across teams to ensure smooth operations. Additionally, you will support the Luxembourg and Belgium Warehouse Coordinator during the transition to a fully automated warehouse (set to open between 2026 and 2027), ensuring a smooth handover from the global to the regional team while maintaining operational continuity. You’ll also align closely with global logistics to adapt and refine EMEA warehouse solutions.

You will report to the Head of Logistics EMEA.

Your mission

• Oversee 3PL warehouse operations across Switzerland, Luxembourg, Belgium, and the U.K., ensuring high performance and alignment with On’s operational targets
• Lead and develop a team of four logistics professionals, fostering a high-performance culture and enabling their growth
• Foster strong partnerships with 3PL providers and optimize operations with a sharp focus on OTIF (On-Time, In-Full) to improve fulfillment across multiple channels, elevate customer satisfaction, and enhance brand loyalty
• Ensure SLAs and KPIs are met by tracking key metrics, driving data-driven decision-making, and ensuring transparency across teams to identify and implement continuous improvements
• Support the implementation of On’s new automated warehouse in Belgium by collaborating with cross-functional teams. Work closely with the Global Distribution team to ensure a frictionless transition, operational efficiency, team readiness, and uninterrupted order fulfillment
• Spearhead key regional strategic initiatives to enhance operational efficiency, including warehouse scalability and process standardization
• Support daily operations, working closely with Senior Warehouse Coordinators and the Senior Inbound Specialist to address challenges and streamline processes
• Optimize distribution costs and safeguard profitability by analyzing workflows, improving efficiency, and maximizing resource utilization
• Act as the primary escalation point for recurring 3PL warehouse performance issues. Assess network productivity and quality to identify risks and develop proactive mitigation plans

Your story

• Extensive experience in warehouse operations, including direct on-site work with 3PL providers (Typically 8+ years, but relevant expertise matters more than years alone). Strong understanding of warehouse flows, with the ability to quickly identify inefficiencies and optimization opportunities.
• Proven leadership in dynamic environments, with a track record of developing talent and driving cross-functional teams toward operational excellence.
• Strong commercial acumen, including procurement, contract negotiation, and participation in global and regional commercial discussions
• Relationship and cost management expertise, with the ability to balance business needs, legal considerations, and procurement strategies, while stepping back to take a strategic view.
• Lean management expertise, with experience in continuous improvement methodologies such as Six Sigma and Kanban, optimizing warehouse and logistics operations.
• Deep understanding of WMS (Warehouse Management Systems) and analytics tools such as Looker, using data to drive continuous improvement in operational performance.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of internal and external stakeholders. Proactive problem-solver with a hands-on, results-oriented and growth mindset
• Higher education or equivalent experience in Supply Chain Management, Logistics, Business Administration, or a related field.
• This role is based in Belgium or Zurich HQ and requires up to 25% travel to oversee operations, strengthen stakeholder relationships, and drive on-site initiatives.
• Fluent or C1+ level English is required; German or additional languages are a plus!

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at On by 2x

Get notified about new Operational Specialist jobs in Zurich, Switzerland .

Assistenz Operations Director 100% (m/w/d)

Operations Specialist, Delivery (m/w/d) – Bassersdorf

Operations Specialist Monitoring & Support 100% (f/m/d) – (Contract through our external payroll partner with immediate start for 12 months with possible extension)

Sr. Manager/Associate Director, Supply Chain Operations – International

ATM Operations Coordinator – Financial Technology Solutions & Payments

Client Onboarding Specialist (Temporary for 12 months)

Operations Specialist Trade Processing & Settlement 100% (f/m/d) – (Contract through our external payroll partner with immediate start for 12 months with possible extension)

Operations Specialist Trade Processing & Settlement 100% (f/m/d) – (Contract through our external payroll partner with immediate start for 12 months with possible extension)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr