Company Description OncoMed-Solutions is a specialized company providing comprehensive solutions for pre-clinical and other research fields worldwide. The organization focuses on delivering the latest and most innovative products to clinicians and scientists, supporting high-impact research and healthcare advancements. OncoMed-Solutions partners with healthcare providers and research institutions to improve access to expertise, information, and technology. Its mission is to enable smart, efficient, and high-quality care on a global scale, making it an attractive environment for professionals interested in science-driven impact.
Role Description The Sales and Service Specialist is a full-time, role responsible for supporting customers and driving sales and service of OncoMed-Solutions’ products and services. Day-to-day tasks include responding to customer inquiries, providing product information, and ensuring a positive service experience for our customers. The specialist will identify customer needs, present suitable solutions, and support the sales process from initial contact through follow-up. This role also involves service of our products, so a great balance for a person who understands technology.
Qualifications
- Strong Communication and interpersonal skills to interact effectively with clinicians, researchers, and internal stakeholders.
- Proven Customer Service experience, with the ability to handle inquiries, resolve issues, and maintain a customer-centric approach, so electronic and computer skills is a must.
- Demonstrated Sales skills, including lead follow-up, consultative selling, and closing opportunities in a technical or healthcare-related environment.
- Experience in Sales and ideally in Service (has a technical knowledge) as well.
- Exposure to Sales Management or account coordination, such as managing pipelines, tracking activities, and reporting results, is beneficial.
- Familiarity with healthcare, life sciences, or research environments is an advantage.
- Degree in life sciences, engineering, or a related field, or equivalent practical experience.
- Must be fluent in German and English
- Must have valid work permit in Germany or any other EU countries or Switzerland
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