Senior Customer Services Officer – French market

Senior Customer Services Officer –French marketFixed Term Contract (CDD) 1 year This opportunity could change your life! OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for the right candidate to join our passionate Customer services team. Main objectives of the role Daily policy administration from A to Z within the Dedicated Funds team (subscription, surrenders, switch, any kind of modification)Service our clients, partners and other stakeholders (asset managers, custodians etc.)Coordinate smooth running of the tasks required to complete the customer's request, while complying with service quality and deadlinesBe in charge of the first level of compliance and anti-money laundering controlsBuild long lasting professional relationshipsHave knowledge on life insurance contracts & financial productsIn-house coodination with: Sales, Wealth Planning, Compliance, Products, Unlisted Team and Tax & LegalProfile of our future teammate 5 year of customer service experience from an insurerKnowledge of the dedicated funds / FAS support and processes on the French marketA team player substantiated by excellent interpersonal skillsAble to demonstrate excellent written and oral communication skills Fluent in French. Excellent organisational and prioritisation skills Are you interested in working for a growing Luxembourg based life insurance company?Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.