Technical Support Specialist – 2nd Level (m/f/d)
New technologies are transforming the retail New technologies are transforming the retail
sector – and we’re helping to shape it. With sector – and we’re helping to shape it. With
our PRESTIGEenterprise software, we display our PRESTIGEenterprise software, we display
prices, offers and promotional messages on prices, offers and promotional messages on
screens, electronic price tags and in print screens, electronic price tags and in print
media. media.
We are a medium-sized software company We are a medium-sized software company
with over 40 employees. We all know each with over 40 employees. We all know each
other, share knowledge and work together to other, share knowledge and work together to
bring ideas to fruition. bring ideas to fruition.
We are looking to recruit new members to join We are looking to recruit new members to join
our Professional Services team as soon as our Professional Services team as soon as
possible. possible.
Technical Support Specialist – 2nd Level (m/f/d)
Do you have technical questions about the job?
Your contact person:
Mr Dennis Harbich
Online Software AG
Galileistrasse 1
69115 Heidelberg
T. +49 6221 40508-0
career@online-software-ag.de
- Analysis, diagnosis and resolution of technical faults within 2nd-level support
- Investigation of the causes of errors using log files, Windows event logs and other diagnostic tools
- Error analysis in Windows Server, database and client-server environments
- Analysis of software services, interfaces and communication issues
- Collaboration with our software development team in investigating and resolving complex software faults
- Documentation of the causes of faults, solutions and technical findings
- Installation, configuration and support for our PRESTIGEenterprise software solution in customer environments
Your profile
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Our offer
Your role in our Professional Services Team
Do you enjoy getting to the root of technical problems and aren’t satisfied with just any old solution?As part of our Professional Services team, you will support our national and international clients with technical queries relating to our PRESTIGEenterprise software solution.Your focus will be on analysing and resolving complex software and system faults. In doing so, you’ll work closely with your colleagues and our software development, quality assurance and project management teams.
No prior knowledge of PRESTIGEenterprise is required. We will familiarise you with our software and the technical aspects through a structured induction programme.
Important to know
You do not need to be proficient in all the technologies listed. What matters most is your technical experience, your interest in complex issues and your willingness to familiarise yourself with new topics.
We offer you
- A structured and comprehensive induction into our software and system environments
- Support from experienced colleagues in the support and development teams
- Independent and varied work on exciting client projects
- An innovative workplace within a dynamic team
- Plenty of scope for taking the initiative and putting forward your own ideas
Online Software AG
We want to work with you in the long term. That's why we are committed to your professional and personal development. We will help you progress both professionally and personally and ensure that you can fulfil your potential with us: Working in a successful software company in the Rhine-Neckar metropolitan region with international customers, partners and employees. Flat structures and short decision-making processes, communication at eye level, working with state-of-the-art office technology, flexible working hours and numerous opportunities for further training. You can expect to work independently on exciting and innovative projects within a dynamic team with a pleasant working atmosphere.
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Technical Support Specialist – 2nd Level (m/f/d) in Heidelberg Arbeitgeber: Online Software Ag
Die Online Software AG ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Heidelberg ein inspirierendes Arbeitsumfeld bietet. Mit einem starken Fokus auf Teamarbeit und individueller Entwicklung profitieren Sie von gezielten Schulungen und einem angenehmen Arbeitsklima, das Innovation und Zusammenarbeit fördert. Hier haben Sie die Möglichkeit, Ihre Fähigkeiten in einem dynamischen IT-Umfeld weiterzuentwickeln und aktiv an der Gestaltung der Zukunft des Unternehmens mitzuwirken.
