Overview
In this role you will manage a portfolio of restaurant partners, guiding them from onboarding to ongoing optimization on the OpenTable network. You will act as a trusted advisor, coordinate cross-functional support, and uncover opportunities to enhance reservation flow and drive value. You’ll collaborate across teams to deliver marketing programs and retention initiatives, shaping partner success at scale. This hybrid position leverages hospitality tech to help restaurants thrive while you build strong, data-driven relationships.
Leistungen / Benefits
- generous paid vacation
- work from almost anywhere up to 20 days per year
- mental health focus with SpringHealth therapy
- Headspace subscription
- annual company-wide week off
- paid parental leave
Verantwortungsbereiche
- Nurture high-level restaurant relationships as a trusted advisor
- Advocate for customers and resolve cross-functional issues
- Be the main contact for restaurant concerns and configuration optimization
- Identify sales opportunities to upsell marketing assets
- Achieve quarterly sales goals and complete detailed installation reports for Technical Support
- Place OpenTable reservation links on partner websites and coordinate monthly meetings & QBRs
- Collaborate with Marketing to craft restaurant-specific marketing programs
- Capture restaurant feedback to inform product feature requests
- Educate operators on industry trends and provide strategic insights
- Lead retention efforts and assist in re-signing expired contracts
Zentrale Anforderungen
- 5+ years in Account Management or equivalent with validated customer service skills
- Native German speaker with English proficiency
- Passion for hospitality and technology; F&B sales or restaurant management experience preferred
- Strong listening and objection-handling abilities with a consultative sales approach
- Excellent communication, negotiation, and presenting skills
- Comfort with data analytics to inform decisions and build cases
- Cross-functional collaboration across departments to drive results
- Comfort with public speaking and training delivery
- Strong planning, time management, and prioritisation skills
- Proficiency in Google Suite and Salesforce CRM
- Valid driving license for business travel
- Bachelor degree required
- strong communication
- negotiation
- analytical mindset
- presentation and training skills
- Google Suite
- Salesforce CRM
Account Manager - Frankfurt in Wiesbaden Arbeitgeber: OpenTable
OpenTable in Bern bietet eine dynamische Arbeitsumgebung, die auf Zusammenarbeit und Innovation setzt. Als Arbeitgeber fördern wir das Wachstum unserer Mitarbeiter durch kontinuierliche Weiterbildung und Entwicklungsmöglichkeiten, während wir gleichzeitig ein flexibles Arbeitsmodell anbieten, das Remote-Arbeit und Reisen kombiniert. Unsere Unternehmenskultur legt Wert auf Vielfalt und Inklusion, was uns zu einem attraktiven Arbeitgeber für talentierte Fachkräfte macht, die eine sinnvolle Karriere im Bereich der Gastronomie anstreben.
