Lead Service Manager

Opentext – The Information Management Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We\’re hiring talent that AI can\’t replace to help us shape the future of information management. Join us.

YOUR IMPACT
Join our growing EMEA Application Managed Services team as a L
ead Service Manager
, where you\’ll play a pivotal role in both delivering exceptional service to our clients and driving new business opportunities. You\’ll be the bridge between service delivery and sales, ensuring our offerings align with customer expectations and support our strategic growth.

What The Role Offers

• Drive Business Growth: Act as a subject matter expert in application managed services, supporting business development from a service delivery perspective.
• Engage in Pre-Sales: Collaborate with sales teams to scope services, negotiate terms, and craft compelling proposals that meet client needs.
• Innovate and Evolve: Identify market trends and contribute to the development of new services and delivery models.
• Own Service Delivery: Take full accountability for assigned managed services programs, including service quality, budget, margin, and coordination across internal teams and subcontractors.
• Elevate Customer Advocacy: Lead service requirements and change management, ensure transparent and consistent communication with customers through strong stakeholder engagement and regular reporting, where required manage escalations promptly and effectively.
• Lead and Mentor: Guide and support other service managers, empower them to navigate complex delivery scenarios and to grow professionally.

What You Need To Succeed

• Bachelor\’s degree in an IT-related field (or equivalent experience)
• 5+ years of experience in managed services, with a strong track record of success
• Proven experience in senior-level stakeholder management
• Familiarity with bid and RfX processes for application managed services
• Experience in contract negotiation / management, budget ownership and margin accountability
• Experience managing offshore delivery teams
• ITIL certification is required; knowledge in DevOps technologies is beneficial
• Fluency English; additional languages such as German, Dutch, Spanish, or French are a plus

One Last Thing
OpenText is more than just a corporation, it\’s a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText\’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText\’s vibrant workplace.

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.