Head of Sales

About the Company

Our client is a leading international digital transformation and technology consultancy specialising in customer experience, Business Process Outsourcing (BPO), intelligent automation and AI-driven solutions. They help organisations transform their operations, improve efficiency and deliver better customer outcomes through technology and innovative service models.

The Role

Our client is seeking an experienced Head of Sales to drive new business growth across Germany and the wider DACH region. This is a senior commercial leadership role focused on winning new enterprise clients, developing strategic relationships with C-suite stakeholders and expanding the company's presence in the German BPO and intelligent operations market.

The successful candidate will combine strong BPO sales expertise with a deep understanding of digital transformation and AI-enabled services. You will lead a small sales team, develop new business opportunities and secure complex, high-value contracts with major German enterprises.

Key Responsibilities

• Lead new business development across Germany and the wider DACH market, targeting DAX-listed companies and large Mittelstand organisations.
• Identify, develop and close high-value BPO, BPaaS and AI-driven transformation opportunities.
• Build trusted relationships with senior decision-makers, including COOs, CFOs and CDOs.
• Understand client challenges and develop tailored commercial solutions that deliver measurable business outcomes.
• Lead complex sales cycles, from prospecting and opportunity development through negotiation and contract closure.
• Manage and develop a sales team of approximately two people.
• Position AI, intelligent automation and digital transformation as key differentiators in BPO and operational services.
• Help clients transition from traditional price-per-FTE models towards outcome-based pricing and gain-sharing agreements.
• Develop opportunities across customer experience, B2B and B2C outsourcing, insurance claims processing and banking KYC.
• Maintain a strong understanding of the German regulatory environment, including GDPR, the EU AI Act and works council requirements.
• At least 5 years of proven BPO sales experience, with a strong understanding of the German BPO market.
• A track record of winning new enterprise clients and delivering significant new business revenue.
• Experience selling complex outsourcing, consulting or technology-enabled services.
• Strong commercial and negotiation skills, with experience managing substantial deal values.
• Experience engaging senior stakeholders and building relationships at C-suite level.
• Understanding of AI and digital transformation opportunities within business operations.
• Previous experience leading or managing a sales team.
• Fluent German and English, with the ability to conduct high-level commercial discussions in both languages.
• A proactive, entrepreneurial mindset with a strong focus on results and new-logo acquisition.
• Experience with outcome-based pricing, gain-share agreements or other value-based commercial models.
• Background in insurance, banking, utilities or telecommunications.
• Knowledge of Agentic AI, Generative AI, Robotic Process Automation (RPA) or Process Mining platforms such as Celonis.
• Experience supporting market entry, business growth or scale-up environments.

Package and Working Arrangements

• Variable compensation: Approximately 50% of base salary, linked to performance.
• Location: Germany, with a focus on the DACH market.
• Working model: Primarily remote, with regular client meetings and visits to Münster approximately twice per month.

Interview Process

The client is looking to move quickly, with an initial interview ideally arranged within two days of receiving a suitable profile and a second stage within the following week.

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