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- Aufgaben: Provide top-notch customer support and conduct product training.
- Arbeitgeber: Join a leader in innovative automation solutions for urban transportation.
- Mitarbeitervorteile: Enjoy remote work, 30 vacation days, and great team events.
- Warum dieser Job: Shape the future of transportation while enhancing your IT skills in a dynamic environment.
- Gewünschte Qualifikationen: Degree in computer science and 2 years of IT support experience required.
- Andere Informationen: Fluency in German and English is a must; programming skills in JAVA, C++, or C# are essential.
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
Direct message the job poster from Optimus Search
Connecting top Java talent to companies in Germany!
We specialise in providing innovative automation solutions for transportation systems, combining advanced technology with a strong commitment to improving urban mobility. Known for our expertise in developing and maintaining robust IT solutions, the organization focuses on streamlining operations, enhancing reliability and sustainability, and meeting the evolving demands of modern transportation networks.
Your Tasks:
- Provide first and second-level customer support.
- Conduct product installation and training at customer sites.
- Perform error analysis in collaboration with system developers.
- Create and update documentation and manuals.
- Develop test specifications based on software requirement documents.
Your Profile:
- Completed studies in computer science or a related field.
- At least two years of practical experience in IT system support and customer service, preferably including system integration , system testing , or software development .
- Strong communication skills for working with customers and system developers.
- Programming knowledge in JAVA , C++ , or C# ; experience with databases like Oracle and PostgreSQL is advantageous.
- Familiarity with operating systems (Windows, Windows Server, Linux ).
- Desirable but not essential: experience with networks , virtualization , scripting , and monitoring .
- Fluency in German and English .
What We Offer:
- Opportunities for remote work.
- 30 days of vacation annually.
- Convenient office location with good transport connections along the Spree.
- Employee events and team-building activities.
- Support for balancing family and career.
- Company pension scheme and capital-forming benefits.
- Access to training and development programs.
- Accident insurance, a works council, and a company doctor.
Join our team and contribute to shaping the future of transportation automation!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology, Engineering, and Administrative
Industries
IT Services and IT Consulting, Technology, Information and Internet, and Software Development
#J-18808-Ljbffr
IT Service & Support - Berlin Transport - Berlin | 60.000€ Arbeitgeber: Optimus Search
Kontaktperson:
Optimus Search HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Service & Support - Berlin Transport - Berlin | 60.000€
✨Tip Number 1
Reach out directly to the job poster on LinkedIn or other professional networks. A personal message expressing your interest in the role and highlighting your relevant experience can make a strong impression.
✨Tip Number 2
Familiarize yourself with the latest trends in transportation automation and IT solutions. Being knowledgeable about current technologies and innovations in this field will help you stand out during discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you provided exceptional customer support or resolved complex IT issues. This will demonstrate your practical skills and problem-solving abilities.
✨Tip Number 4
Practice your communication skills in both German and English. Since the role requires fluency in both languages, being able to articulate your thoughts clearly in both will be crucial during interviews.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Service & Support - Berlin Transport - Berlin | 60.000€
Tipps für deine Bewerbung 🫡
Understand the Company: Take some time to research Optimus Search and their focus on innovative automation solutions for transportation systems. Understanding their mission and values will help you tailor your application.
Highlight Relevant Experience: Make sure to emphasize your practical experience in IT system support and customer service. Mention any specific projects or roles that involved system integration, testing, or software development.
Showcase Technical Skills: Clearly outline your programming knowledge in JAVA, C++, or C#. If you have experience with databases like Oracle and PostgreSQL, be sure to include that as well. This will demonstrate your technical fit for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the job description. Highlight your communication skills and your ability to work with both customers and system developers.
Wie du dich auf ein Vorstellungsgespräch bei Optimus Search vorbereitest
✨Showcase Your Technical Skills
Make sure to highlight your programming knowledge in Java, C++, or C#. Be prepared to discuss specific projects where you utilized these skills, especially in relation to system integration or software development.
✨Demonstrate Customer Support Experience
Since the role involves first and second-level customer support, share examples of how you've successfully resolved customer issues in the past. Emphasize your strong communication skills and ability to work collaboratively with both customers and system developers.
✨Prepare for Error Analysis Scenarios
Be ready to discuss your approach to error analysis and how you would collaborate with system developers. Consider bringing a case study or example from your previous experience that illustrates your problem-solving skills.
✨Familiarize Yourself with Documentation Practices
Since creating and updating documentation is part of the job, be prepared to talk about your experience with this process. Discuss any tools or methodologies you’ve used to ensure clear and effective documentation.
