Data Center Operations Site Manager (m/f/d)

About the Role

As a Manager for Oracle Data Centers, you will report to a Data Centre Senior Manager.

You will be the technical liaison between the technology teams and the Data Center Environment you run, and be key in maintaining all operational aspects for these sites.

You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure.

You will troubleshoot and solve all but the most complex infrastructure issues.

As a pragmatic problem solver on a wide range of Data Center environments and systems, you understand which issues to escalation to the appropriate resolver groups.

You will proactively monitor the environments by checking monitoring systems, monitoring ticket queues and proactively with your own eyes and ears, taking corrective actions as needed.

You will work effectively with other groups involved in maintaining the environment, including the systems housed within.

You will make recommendations for improvement.

You will contribute to, create and maintain documentation.

You will understand all aspects and quirks of the sites you support from 1-line diagrams through to cooling infrastructure.

You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

You can execute small projects on your own and work with others in planning and executing larger projects.

This would suit an individual who is able to add significant value based on existing experience whilst evolving their career upstream into Cloud Services.

This is an individual contributor role, with matrix management of several teams.

Candidate will be responsible for

• Conducting audits for power and mechanical capacity and overseeing changes.
• Collaborating with internal teams to troubleshoot and perform Root Cause Analysis (RCA) and Corrective Action (CA) for issues.
• Liaising with local colocation partners to fully understand site topology and articulate issues as needed.
• Ensure rack deliveries and installations are planned and managed effectively.
• Developing and Sustaining 5S standards on each site you have responsibility for.
• Working with the build team to rollout expansions.
• Manage & prioritise tasks via internal tools e. g. JIRA and Confluence.
• Uphold meticulous documentation and adherence to SOPs.
• Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems.
• Extend operational support encompassing failure mode analysis, root cause identification, maintenance assistance, best practices, procedural reviews, and more.
• Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.
• Collaborate effectively with engineering and design teams for issues and improvements.
• Offer expertise to address and mitigate global resiliency, reliability, and availability risks.
• Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.
• Emerge as the go-to technical authority within the team and across other departments for your assigned area.
• Approach challenges with a positive attitude, offering innovative and creative solutions.
• Be intimately familiar with all aspects of LV cabling (copper, fibre) and related components, and cable management strategies.
• Coaching and mentoring other individual contributors across the organization.
• Have a Dev Ops mindset, and the ability to code is desirable (scripting, SQL, low-code APEX environments).
• Working globally to share ideas, best practices, lessons learnt and initiatives.
• Be able to travel, often at short notice to multiple campuses in the Frankfurt region.
• Awareness and adherence to all applicable Health & Safety rules.

Additionally, you should be able to dive deep into any part of the stack, value simplicity, work comfortably in a collaborative, agile environment, and be excited to learn.

You should be fully versed in Data Centre build, live operations management, change control and be familiar with 5S.

Candidate can expect

• A stable environment with low turnover and great opportunities to grow.
• An opportunity to contribute to a well-recognized, revenue-producing Oracle product that has thousands of customers as well as be involved in cutting-edge technology
• Challenging and diverse projects.
• Competitive salary and benefits in a merit-based organization.

What you need to know to be successful in this role

• 5+ years of Data Centre gained in either IT or Hosting
• In-depth knowledge of the Data Center ecosystem. (cooling, electrical, networking, structured cabling, etc.)
• 2+ years of Vendor management (e. g. LV vendor quality etc.).
• Understanding of multi-node IT systems and their architecture.
• Written and Spoken fluency in English
• Able to work on step ladders and lift weights of up to 25 Kg.
• Strong multi-culture awareness.
• Preferably educated in a related scientific or engineering discipline. “At Oracle, we don’t just respect differences—we celebrate them.

We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities.

That’s why we’re committed to creating a workplace where all kinds of people can do their best work.

It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

We expressly encourage disabled candidates to apply for this position.

Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.

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