Interim Director Franchise Operations - Central Europe

Interim Director Franchise Operations – Central Europe

Location: Muenchen, DE, Berlin

Property Name: Germany

Country/Region: DE

Wyndham Hotels & Resorts is now seeking an Interim Director Franchise Operations – Central Europe to join our team in Germany.

Job Summary

This role is a 12 months maternity cover. The incumbent will be responsible for the overall performance of the WHR franchised hotels within the assigned region and will be required to establish, support, maximize and maintain relationships with both existing and new franchisees / owners and General Managers, in order to drive overall performance i.e. contribution, revenue opportunity, quality and guest service measures, operational excellence, compliance and brand engagement. The Interim Director – Franchise Operations will manage critical relationships with key stakeholders, for example, hotel ownership companies and General Managers – the success of which will have a fundamental influence on the company’s balance sheet. They will add value in respect to both operating hotels and new opening/conversion hotels according to brand standards as early as possible, quality, brand engagement, revenue management, service and financial measures. This person will engage with the franchisee community throughout their designated territory to maintain the service, quality & consistencies of approach required by our brands and enhance overall performance of the hotels.

The incumbent will be responsible for the full cycle of operational support and will be required to document and deliver a strategic plan for the support, enhanced performance and ongoing retention of the hotels within their remit, acting as an ambassador for WHR and each of its brands, as well as being a consultant to each individual property. They will act as an ambassador for the organization as well as the key point of contact for critical clients within the region.

Complexity

This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers within the franchise community as well as internally. The Interim Director – Franchise Operations will be required to visit each franchised hotel regularly and touring the entire hotel (front of house & heart of house) giving general operational and brand specific advice and guidance whilst exercising the highest level of influence within this work group as their actions will have a significant impact. He/she will work with a high level of autonomy and will therefore be in the position to make critical decisions on behalf of the business.

Key Performance Indicator Responsibility

As part of the Regional Operations team, the Interim Director – Franchise Operations activity has a direct impact on the company’s revenue generation along with support from their functional specialist colleagues and therefore contributes to the overall revenue performance of Wyndham Hotels & Resorts. Quantifiable measurement will be based on comparison of year on year results in the following key performance indicators:

• RevPar Growth
• Royalty Fees Income
• Level of outstanding debt amounts
• Satisfaction surveys from franchisees
• Brand engagement
• QA and Guest satisfaction results
• Wyndham Rewards enrolments
• Property Retention

This individual will measure these regularly for each of the hotels within their territory and will themselves be measured on moving these constantly upward. In particular they have a high level of responsibility for the collection and recovery of aged debt and therefore the impact of this on the Company’s cash flow.

Abilities/Skills

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind:

• Compassionate
• Engaged
• Dependable
• Courteous
• Inclusive
• Hospitable
• Prepared
• Personalised

Experience/Certificates/Education

• Qualified to degree level or equivalent, ideally within a hospitality or related discipline
• Proven track record as a Hotel / General Manager or functional regional Manager with full P&L responsibility
• Fluency in written and spoken English is essential
• Fluency in local language is essential
• Able to undertake regular national travel, including nights away from home
• Must be able to travel regularly throughout the assigned territory
• Proven capability in strategic planning and commercial acumen
• Proven experience in a multinational and multicultural business environment
• Experience of a franchised environment would be an advantage

What we expect from you

You will play an important part in our mission to make travel possible for all by:

• Being responsive, respectful and delivering great experiences to our guests, partners and communities.
• Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
• Bringing your best every day and striving to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

• Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
• Competitive salary and benefits.
• Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
• A Culture of Diversity & Inclusion – Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

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