Senior Technical Operational Excellence Manager (f/m/d)

Senior Technical Operational Excellence Manager (f/m/d)

Orbem is an impact-driven deep-tech scaleup with global reach, founded in Munich, Germany and now expanding internationally with our newest office in Houston, Texas. We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge. We seek to make a difference – and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection. Join us on our mission to unleash AI-powered imaging for everything and everyone.

Job details

• Start date: As soon as possible
• Yearly Salary: €70,000 – €75,000 (fixed range, annual gross)
• Equity: €20,000 – €40,000 in company shares
• Benefits: up to €5,000 annually
• Work Model: Full-time, hybrid (based in Munich)
• Travel: Some travel required

Your role

As our Senior Technical Operational Excellence Manager, you will be the architect of our technical processes and system reliability and be a key driver for the scalability of our operations. You will build and continuously improve the framework that ensures every system we deploy is installed efficiently and operates without interruptions. In our high-stakes environment, the impact of a single failure is very high. You will create robust processes and quality gates that eliminate variability, mitigate risk, and build a foundation of operational resilience that allows us to scale.

Your day-to-day / Responsibilities

• Own the full technical installation lifecycle from site readiness through handover, establishing robust quality gates at each stage.
• Analyze system performance data to identify root causes of failures, then drive improvements in both process and product reliability.
• Build a feedback loop that translates field performance into prioritized, actionable improvements for the product team.
• Proactively identify operational risks through field data analysis and execute continuous improvement initiatives.
• Standardize critical processes (warranty claims, system upgrades) to ensure they\\\’re efficient, documented, and scalable.
• Partner with Field Operations, Product Development, and BI teams to define and track KPIs for installation quality and system uptime.

Experience and skills

• Proven experience in an operational excellence, process engineering, or quality management role within an industry of high-complexity and high-value technical systems (e.g. medical devices, aerospace, scientific instrumentation, semiconductor equipment).
• A systematic and meticulous mindset with a demonstrated ability to create order from complexity and a passion for getting the details right.
• Strong analytical and problem-solving skills, with experience in root cause analysis methodologies and a proven track record of implementing improvements.
• Deep understanding of quality control principles and experience designing, implementing, and documenting scalable operational and technical processes.
• Excellent project management skills and the ability to lead cross-functional initiatives and influence stakeholders without direct authority.

What makes you stand out

• A natural curiosity and passion for deep-tech, with a genuine interest in understanding how our technology works and the impact it has.
• Experience in deep-tech and/or scale-up environments with a physical hardware product.
• Certification in quality or continuous improvement methodologies (e.g., Six Sigma, Certified Quality Engineer).
• Experience with Field Service Management software or similar operational tools in a technical environment.

What we offer

• International Environment: 40+ nationalities across 5 continents.
• Stock Options: Share in Orbem’s success.
• Visa & Relocation Support: Seamless support for your move to Germany.
• Learning & Development: €1,750 annual budget for personal growth.
• Fitness Membership: Access to Urban Sports Club or Wellpass.
• Childcare Reimbursement: Support for Kita/Kindergarten fees.
• Deutschland Ticket: Full coverage of public transportation.
• Flexible Hours & Home Office: Work when and where it suits you.
• WFH Perks: €185 to upgrade your home office + a monitor.
• 30 Days Paid Leave: Plenty of time to recharge.
• Personal Leave: Flexibility for life’s important moments.
• Work from Anywhere: Up to 60 days per year.

Note: This role may require travel and is based in Munich with hybrid work arrangements.