Customer Service Specialist

Orbus Neich is a global medical device company specializing in the development, manufacturing, and commercialization of innovative cardiovascular solutions.

With a strong focus on interventional cardiology, the company is dedicated to advancing patient care through cutting‑edge technologies, high-quality products, and continuous innovation.

Operating across international markets, Orbus Neich combines scientific expertise with a commitment to excellence, delivering medical solutions that improve outcomes for patients worldwide.

Objective of the job

To execute administrative activities in supporting and assisting the Sales Director the field sales and clinical support staff, in the most effective and organized manner.

To deliver best in class customer service to existing accounts with a can‑do mentality and problem‑solving mindset.

To be pro‑active in approaching new and existing accounts with the aim to introduce Orbus Neich products and successful cross‑ and up‑selling.

Strategic and operative support on market specific sales, marketing, product management and market research activities.

• Tasks & Responsibilities
• Frequent contact to existing customers as well as new leads to maintain the close relationship and monitor market developments with the objective to increase Orbus Neich products usage.
• Fill sales funnel and arrange demo appointments for clinical service and field sales staff.
• Introduce new products by phone and email campaigns to reach a large audience simultaneously.
• Manage external and internal contacts and mail; execute the set objectives.
• Establish and maintain appropriate files, ensure that formal company procedures are followed and adequately documented.

Provide appropriate information regarding those procedures to Management Team.

• Manage the correspondence regarding the Sales & Marketing. Handle telephone calls and emails independently in absence; take care of calendar activities as a consequence.
• Coordinate and manage travel arrangements for Sales Director, i. e. flights and hotels.

Manage and control the use of the Travel Application Forms for travelling, execute the control of invoices/expenses regarding travelling, make sure that the Travel Policy is being followed.

• Coordinate all secretarial activities for the internal Sales Management Team Meetings.
• Plan, organize, manage and control the activities essential to the effective operation.
• See to it that all activities at the office are functioning also in case of absence of the Sales Director.
• Plan, coordinate and execute in close collaboration with Sales Director and the international Marketing department, market‑specific sales and promotional activities, such as product launches, phone and email marketing, translation of brochures, development of marketing material.
• Assist other team members in dedicated administrative activities, such as offer and order management, communication with customers regarding e. g. invoicing, delivery status etc.
• Plan training activities, symposia and convention participation in Germany.
• Contribute to product management and market research activities.
• Requested profile
• Education level university degree or equivalent.
• Experience in (field) sales is an advantage, but we also welcome enthusiastic fresh graduates.
• Excellent understanding of German and English language, written as well as verbal.
• Good working experience with Windows Microsoft. Experience with systems like Exact preferred.
• Well‑developed organisational and interpersonal skills (problem solving, listening, clarifying, procedures).
• Good communication and negotiation skills are requested.
• Fosters openness and trust through personal behaviour; encourages feedback, dialogue and information sharing; confronts conflict openly; does not treat disagreement as disloyalty.
• Demonstrates a deep‑seeded need for achievement and excellence; consistently exceeds expectations, perseveres; balances need for power with strong need for accomplishment.
• Behaves with openness and predictability; maintains consistency between words and actions; consistent values.
• Resilient to stress; keeps a realistic, but optimistic outlook for the future when faced by adversity; accepts the consequences of difficult decisions; learns from mistakes.
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