German Speaking Customer Success Manager - Remote

German Speaking Customer Success Manager – SAAS

Location: Remote can be based anywhere in the DACH Region

Salary €50,000

Client Profile:

Our Client a successful SAAS company based in Munich is looking for a German Speaking Customer Success Manager.

Key Responsibilities:

•Build close long-term client relationships to understand their needs and ensure their success.

• Keep clients engaged and consistently.

• Serve as the main point of contact and liaison between clients

• Empower customers to connect their goals and challenges with the solution.

• Build customer loyalty and reduce churn.

• Take ownership of new accounts and manage their onboarding.

• Develop communication strategies driving the greatest impact at scale.

• Lead consultations, and one-on-one demos to educate customers on the features of the product.

• Stay in touch with clients to ensure that they\’re realizing the full potential of the services on offer.

• Build, own, and execute client success and engagement plans.

• Navigate client organizations to uncover additional product applications & opportunities for partnership.

• Spearheaded internal cross-functional improvement projects.

• Represent the voice of the customer and influence the product development roadmap.

Personal Specification:

• 1-3 years of B2B SaaS customer success, account management,

or consulting experience working with accounts of various sizes.

• Fluent in German and English

• Superb written and verbal communication skills.

• Positive attitude, empathy, and high energy.

• Ability to take initiative and adapt.

• Prior experience in strategy consulting – advantage.

• Strong customer-facing and presentation skills with the ability

to establish credibility with executives.

• BA or BS Degree is a must.