Digital Workplace Services Engineer (m / w / d) - hybrid

Role introduction

Our organizational strategy is allowing us to evolve our business into a streamlined and empowered organization; through collaboration, focus, impact and dynamism we are investing in our future.

Members of the Digital Workplace Services team support Telco, PC, software & hardware asset management as well as ensuring best-in-class support services that enable the regional workforce to work from anywhere, anytime in a secured environment.

Responsibilities:

• Engagement with enterprise strategies to align with and support critical business objectives
• Ensure compliance, standardization and lifecycle management of all workplace assets and services
• Support key supplier relationships, service improvements and implement required changes to deliver operational excellence
• Standardization and support of telecommunications operations and products
• Use ServiceNow in accordance with Otis standard practices
• Maintain the ServiceNow CMDB
• Engage with global resources and tools for architecture expertise and support
• Timely resolution of incident and request tickets within the workplace services scope
• Interact within a diverse and global team environment with cross team collaboration throughout the organization
• Coherently describe technical issues and participate with remediation activities
• Participate with project planning and management

Requirements for this role:

• Have ITIL or equivalent certification
• Have a bachelor’s degree in computer science or related field
• Possess technical background and relevant experience
• Knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange and Teams

What the regional DT – Team can offer:

• Visibility across Europe, Middle East and Africa DT and business activities
• Interaction throughout the organization
• Continual opportunities to make a positive impact
• Familiarization with diverse technologies

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