T Desk Sales Specialist in Genève

pCountry: Switzerland /ppLocation: Chemin de Mouille Galand, 1214 Vernier /ppThe T Desk Sales Specialist supports the development of the Swiss Repair Centre by acting as a dedicated customer calling and sales follow-up contact for T repair opportunities, reporting to the T Desk Manager. The role focuses on outbound calls to customers to follow up on campaigns and open quotations, reactivate opportunities, clarify needs, encourage decisions and generate additional orders. A strong telephone-based customer approach, high call discipline and native French are essential. The person works in close collaboration with technical salesmen/Mister T colleagues, who own the more complex sales cases and technical knowledge, and provides them with first-level customer follow-up, accurate CRM documentation and qualified handovers. More technical, complex or sensitive topics are escalated to the relevant Mister T colleague or supervisor to ensure opportunities are progressed efficiently towards execution and booking. /ph3Key responsibilities /h3ulliManage a defined regional portfolio of elevator units, customers and T repair opportunities under the guidance of the T Desk Manager, who provides prioritization, direction and development support. /liliExecute daily outbound customer calling campaigns to follow up on repair sales opportunities, open quotations and targeted customer lists. /liliProcess inspection reports as sales leads, create or support repair quotations according to priority, and drive systematic telephone follow-up until the customer gives feedback, places an order or the case is handed over. /liliServe as the contact person for customer inquiries related to repair quotations, providing clear information and coordinating next steps as needed. /liliIndependently request missing information from the author of the inspection report when details are incomplete or clarification is required. /liliMaintain regular contact with the service departments of the regional branches to support smooth coordination and execution of repair activities. /liliRegister incoming orders in the relevant system and forward them to the branch responsible for execution. /liliSpend a significant part of the working day on the phone with customers, explaining simple repair needs, clarifying next steps, overcoming basic objections and actively supporting the conversion of opportunities into orders and bookings. /liliProvide first-level sales and customer assistance, while escalating more technical, complex or sensitive cases to local Mister T colleagues as second-level technical and commercial experts. /liliAct as a liaison between customers, Mister T colleagues, supervisors and field teams to ensure information flows clearly, handovers are effective and actions are followed up on time. /liliPush accurate and complete repair opportunity data to supervisors and field teams for simple repairs, enabling efficient field follow-up and execution planning. /liliMaintain high-quality data in Service Sales CRM, including customer information, asset details, opportunity status, follow-up dates and call notes, demonstrating strong digital discipline. /liliMonitor open opportunities, chase customer feedback by phone and email, and maintain strong follow-up discipline to increase order intake and booking conversion. /liliContribute to continuous improvement by identifying recurring customer questions, process bottlenecks and data quality issues. /liliDevelop basic commercial reflexes by understanding customer needs, recognizing sales signals, supporting simple repair proposals in line with internal guidance and knowing when to elevate to second-level Mister T support. /li /ulh3Required profile /h3ulliExperience in customer engagement, telemarketing, inside sales, call center operations, customer service, lead generation, or sales support. /liliCompleted commercial or business administration apprenticeship, or an equivalent qualification, with 2–3 years of relevant professional experience. /liliStrong customer relationship and telephone communication skills, with the confidence and resilience to contact customers repeatedly and professionally throughout the day. /liliComfortable working in a high-volume calling environment, explaining simple topics clearly, following up persistently and helping customers move towards an order decision. /liliInterest in developing sales skills, including customer needs identification, opportunity follow-up and basic commercial argumentation. /liliTech-savvy mindset and ability to work accurately with Service Sales CRM, customer data, Excel and Microsoft 365 tools. /liliTechnical understanding and strong affinity for IT systems, digital tools and accurate data handling. /liliStructured, reliable and detail-oriented working style, with discipline in documentation, follow-up and task completion. /liliTeam player with a structured, responsible and reliable way of working as part of daily routines. /liliAbility to collaborate with supervisors, Mister T colleagues and internal stakeholders in a clear and solution-oriented way. /liliFluency in French is required. /liliProficiency in English is highly desirable, while German and Italian are considered strong assets. /li /ulpDisclaimer: the responsibilities outlined above are not exhaustive. Additional tasks may be assigned as needed to support the organization's goals and objectives. /ppIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. /ppOtis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! /ppWe are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. /ppWe are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. /ppWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. /ppBecome a part of the Otis team and help us #Buildwhatsnext! /ppOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at /ppPrivacy Policy and Terms: on this link to read the Policy and Terms /ppWe go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world. /p #J-18808-Ljbffr