About:
- Run Daily Advocacy Operations: Own the day-to-day operations of the advocacy and reference program, including intake, prioritization, approvals, scheduling, and fulfillment.
- Maintain the System of Record: Keep customer profiles, permissions, and engagement history accurate and current within the reference management system.
- Produce Customer Stories: Work directly with customers to capture their success stories and translate them into compelling assets, including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements.
- Curate the Asset Library: Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success.
- Support Sales and Customer Success: Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support.
- Measure and Report on Impact: Track advocacy activity and support measurement of the program's impact on sales acceleration, customer engagement, and brand awareness.
- Strengthen the Program: Proactively identify and solve challenges in advocate recruitment, program participation, and content development.
Experience:
- 5+ years of experience in customer marketing, advocacy, or references within a B2B technology environment
- Proven experience supporting sales reference and customer advocacy programs
- Background in B2B customer marketing, advocacy, or reference programs
- Exceptional written, verbal, high attention to detail and strong presentation skills
- Build strong relationships with internal and external stakeholders to align advocacy programs with business priorities and drive measurable impact
- Solid understanding of B2B marketing fundamentals and how customer stories drive trust and pipeline
- Customer-first mindset with the ability to understand customer goals, pain points, and sentiment
- Demonstrated curiosity about AI and emerging technologies, with a track record of using them to streamline program operations and free up time for higher-value customer relationships.
- Preferred skills: Tech savvy with experience utilizing AI and sales reference management tools to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact.
Salary and Perks:
Pay range: $70K - $110K
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
About Outreach:
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline.
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Customer Advocacy Manager Arbeitgeber: Outreach
Outreach ist ein hervorragender Arbeitgeber, der eine dynamische und inklusive Arbeitsumgebung bietet, in der Mitarbeiter ihre Fähigkeiten entfalten können. Mit flexiblen Arbeitszeiten, großzügigen Sozialleistungen und einem starken Fokus auf Vielfalt und Inklusion fördert das Unternehmen das persönliche und berufliche Wachstum seiner Mitarbeiter. Die Möglichkeit, remote oder hybrid zu arbeiten, sowie die Zusammenarbeit mit führenden Unternehmen der Branche machen Outreach zu einem attraktiven Arbeitsplatz für alle, die eine sinnvolle und erfüllende Karriere anstreben.
