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- Aufgaben: Manage customer records, process orders, and support sales reps with queries.
- Arbeitgeber: Join OVHcloud, a leading player in the cloud services industry.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth and development.
- Warum dieser Job: Be part of a dynamic team that values customer service and innovation.
- Gewünschte Qualifikationen: Tech-savvy with cloud knowledge and strong time management skills required.
- Andere Informationen: Ideal for those looking to make an impact in a fast-paced environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
OVHcloud Frankfurt am Main, Hesse, Germany
The Sales Operations Officer is responsible for the efficient handling of sales orders, help to improve the productivity of field sales representatives by dealing with customer queries and fielding calls. The Sales Operations Officer contributes to the quality of customer service and the achievement of sales targets.
Your main responsibilities
Customer Record Management
- Create records for new customers, including contact details and the name of the representative managing the account.
- Verifying orders, including customers‘ personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and customer records.
Order Processing
- Receiving and processing purchase orders.
- Save the order, if necessary, in the OVHcloud tools.
- Transmitting the necessary information to the Billing team for changing the NICs in the Purchase Order and payment of the Purchase Order(s).
- Coordinate the delivery of external and Digital orders to ensure the correct level of prioritisation.
- Checking that delivery deadlines are met (48 hours) in conjunction with the admin-corp team.
- Checking the receipt of services and the communication sent to the contract holder in conjunction with the admin-corp.
- Provide customers with product information, order status, order delivery status, credit balance, etc.
- Compiling monthly sales reports.
- Alert sales reps to any urgent issues.
- Update Sales representatives on orders or deliveries.
- Directing feedback from customers to relevant internal departments.
Skills required
- Be tech-savvy with cloud knowledge.
- Sales orientation & customer centricity.
- Have the ability to coordinate multi-stakeholder projects.
- Time management skills and ability to work under pressure to tight deadlines.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Information Services
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Sales Operations Officer M/F/X Arbeitgeber: OVHcloud
Kontaktperson:
OVHcloud HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Sales Operations Officer M/F/X
✨Tip Number 1
Familiarize yourself with OVHcloud's products and services. Understanding the cloud solutions we offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Sales Operations Officer, you'll be interacting with customers frequently, so being clear and concise is key to providing excellent service.
✨Tip Number 3
Showcase your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated projects or handled urgent issues, as this will highlight your time management skills.
✨Tip Number 4
Research common challenges faced in sales operations and think about how you would address them. Being able to discuss these insights during your interview will set you apart as a proactive candidate who is ready to contribute from day one.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Sales Operations Officer M/F/X
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Operations Officer position. Understand the key responsibilities and required skills, such as customer record management and order processing.
Tailor Your CV: Customize your CV to highlight relevant experience in sales operations, customer service, and any technical skills related to cloud services. Use specific examples that demonstrate your ability to manage customer records and coordinate projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention how your skills align with the responsibilities of the role and provide examples of how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei OVHcloud vorbereitest
✨Show Your Tech Savvy
Since the role requires cloud knowledge, make sure to highlight your familiarity with cloud technologies during the interview. Be prepared to discuss any relevant experience you have and how it can benefit the company.
✨Demonstrate Customer Centricity
Prepare examples of how you've successfully handled customer queries in the past. This will showcase your sales orientation and ability to prioritize customer needs, which is crucial for this position.
✨Highlight Your Time Management Skills
Discuss specific instances where you managed multiple tasks under tight deadlines. This will illustrate your ability to work under pressure, a key requirement for the Sales Operations Officer role.
✨Be Ready for Multi-Stakeholder Coordination
Think of examples where you coordinated projects involving various stakeholders. This will demonstrate your capability to manage complex situations and ensure smooth operations across departments.
