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- Aufgaben: Manage sales orders and enhance productivity for field sales reps.
- Arbeitgeber: Join a leading company in Information Services, focused on cloud solutions.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth and development.
- Warum dieser Job: Be part of a dynamic team that values customer service and sales success.
- Gewünschte Qualifikationen: Tech-savvy with cloud knowledge and strong customer orientation required.
- Andere Informationen: Ideal for those who thrive under pressure and enjoy multi-stakeholder projects.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
The Sales Operations Officer is responsible for the efficient handling of sales orders, helping to improve the productivity of field sales representatives by dealing with customer queries and fielding calls. The Sales Operations Officer contributes to the quality of customer service and the achievement of sales targets.
Your main responsibilities
Customer Record Management
- Create records for new customers, including contact details and the name of the representative managing the account.
- Verifying orders, including customers‘ personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and customer records.
Order Processing
- Receiving and processing purchase orders.
- Saving the order, if necessary, in the OVHcloud tools.
- Transmitting the necessary information to the Billing team for changing the NICs in the Purchase Order and payment of the Purchase Order(s).
- Coordinating the delivery of external and Digital orders to ensure the correct level of prioritisation.
- Checking that delivery deadlines are met (48 hours) in conjunction with the admin-corp team.
- Checking the receipt of services and the communication sent to the contract holder in conjunction with the admin-corp.
- Providing customers with product information, order status, order delivery status, credit balance, etc.
- Compiling monthly sales reports.
- Alerting sales reps to any urgent issues.
- Updating Sales representatives on orders or deliveries.
- Directing feedback from customers to relevant internal departments.
Skills required
- Be tech-savvy with cloud knowledge.
- Sales orientation & customer centricity.
- Have the ability to coordinate multi-stakeholder projects.
- Time management skills and ability to work under pressure to tight deadlines.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Information Services
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Sales Operations Officer M/F/X Arbeitgeber: OVHcloud
Kontaktperson:
OVHcloud HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Sales Operations Officer M/F/X
✨Tip Number 1
Familiarize yourself with cloud technologies and tools, especially those related to sales operations. This knowledge will not only help you in the interview but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Sales Operations Officer, you'll be interacting with customers and internal teams frequently, so being clear and concise is key.
✨Tip Number 3
Showcase your ability to manage multiple tasks and prioritize effectively. Think of examples from your past experiences where you successfully handled tight deadlines or coordinated projects with various stakeholders.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Understanding what we offer will allow you to provide better insights during discussions and show that you're genuinely interested in contributing to our success.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Sales Operations Officer M/F/X
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Operations Officer position. Understand the key responsibilities and required skills, such as customer record management and order processing.
Tailor Your CV: Customize your CV to highlight relevant experience in sales operations, customer service, and any tech-savvy skills you possess. Use specific examples that demonstrate your ability to handle customer queries and manage sales orders efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention how your skills align with the company's goals and how you can contribute to improving productivity and achieving sales targets.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Sales Operations Officer role.
Wie du dich auf ein Vorstellungsgespräch bei OVHcloud vorbereitest
✨Show Your Tech Savvy
Since the role requires cloud knowledge, be prepared to discuss your experience with cloud technologies. Highlight any specific tools or platforms you've used and how they relate to sales operations.
✨Demonstrate Customer Centricity
Prepare examples of how you've successfully handled customer queries in the past. Emphasize your ability to prioritize customer needs and how that has positively impacted sales outcomes.
✨Highlight Your Time Management Skills
Be ready to talk about how you manage multiple tasks under tight deadlines. Share specific strategies or tools you use to stay organized and ensure timely order processing.
✨Prepare for Multi-Stakeholder Coordination
Think of instances where you've coordinated projects involving various stakeholders. Discuss how you communicated effectively and ensured everyone was aligned towards common goals.
