Installation & Service Engineer

At Oxford Instruments NanoScience we design, supply and support market-leading research tools that enable quantum technologies, nano technology research, advanced materials and nano device development in the physical sciences. Our tools support research to the atomic scale through creation of high performance, cryogen free, low temperature, and magnetic environments.

Reporting to the US Service Manager, the Installation and Service Engineer will install, service and repair Oxford Instruments NanoScience products in line with current safe working practices achieving customer satisfaction against ordered specification. The role requires extensive travel within (but not limited to) the North American region. Typically travel is required Monday to Friday with occasional weekend working when needed. The role is expected to be approximately 75% travel, 25% office based technical support.

Key Responsibilities

• Installation planning: Ensuring equipment, Cryogens and facilities are available at customer's site to allow efficient service and repair work.
• Pre-installation preparation: Ensure you fully understand performance criteria, achieved factory test results, mode of operation.
• Service reports: Accurate and timely reports ensuring confirmation of specifications met and where appropriate accurate and concise documentation of any quality defects.
• Site risk assessments: Ensure prior to commencing work on a customer site a risk assessment is carried out and recorded.
• Customer communication: Ensure customers fully understand the scope of the installation/service and provide timely updates to any potential changes.
• Customer Training: Ensure customer understands full operation of system.
• Help desk support: responding to customer incidents reported by the customer as well as remote resolution support.

The Right Candidate will have:

• An understanding of and experience with ultra high vacuum, super conducting magnets; and cryogen use would be extremely advantageous.
• An undergrad or graduate level degree in a relevant engineering/science discipline is required, and preferably you will have held a similar role in a similar environment manufacturing, testing or servicing complex instrumentation systems.
• Ideally you will have experience in superconducting magnets, power supply and temperature control instrumentation, and ultra-low temperature systems, as well as the ability to record and present technical data on system performances.
• Additional qualifications: An understanding of cryo-magnetic systems, vacuum, safe handling of cryogens and an understanding of closed circuit compressed gas refrigerating systems.
• Experience diagnosing complex system failures and propose effective solutions.
• Compliance with all Health and Safety policies and procedures and will actively seek to ensure safe working environment.
• English speaking essential and other European language skills desirable.
• Valid driver's licence required.
• Willingness to travel.

Oxford Instruments Perks and benefits:

• Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans.
• Our 401k program has options for saving both pre- and post-tax dollars for retirement.
• Paid Time Off (PTO) - Employees start with 4 weeks of PTO which is accrued each pay period.
• Holidays - We recognize 12 holidays this year.
• In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
• Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

Oxford Instruments requires all employees to be fully vaccinated by their first day of work. The Company will consider requests for medical or religious accommodation as required by law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Oxford Instruments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.