This role is expected to come into our San Francisco office 2 days a week, so you can thrive in your new role and fully embrace being a Dutonian!
KEY RESPONSIBILITIES
- Lead Global PR & Media Strategy: Maintain momentum for global PR efforts, ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates.
- Oversee Research & Thought Leadership: Lead the end-to-end production of quarterly data‑driven research studies and partner with executives to ghostwrite high‑impact narratives on Agentic AI and the Operations Cloud.
- Drive Internal Communications: Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment.
- Manage Change & Executive Voice: Drive communications for organizational shifts and product evolutions with empathy, while providing high-level oversight for brand voice consistency across social media.
- Execute Media Events & Awards: Manage the execution of high-impact media briefings and oversee the global corporate and product awards calendar to secure top‑tier recognition for PagerDuty’s innovation.
- Measure Impact: Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV), sentiment, and media impact against competitors to quantify global storytelling success.
BASIC QUALIFICATIONS
- 12+ years of experience in Corporate Communications, PR, or a mix of External and Internal Communications.
- 5+ years of experience managing PR agencies and leading high-performing internal teams.
- Proven experience in executive coaching and ghostwriting for C‑suite leaders.
- Experience managing large-scale internal events (e.g., Town Halls) and complex change management initiatives.
- Bachelor’s degree in Communications, Journalism, Marketing, or equivalent degree or experience.
PREFERRED QUALIFICATIONS
- Familiarity with the PagerDuty platform or the broader DevOps/AIOps/SaaS ecosystem.
- Exceptional "pivot" skills: Ability to transition from technical PR pitching to sensitive internal employee memos.
- High‑growth mindset.
