Principal Solutions Consultant

Pager Duty (NYSE: PD) is a leader in Digital Operations Management.

In an always-on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time.

Teams use Pager Duty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

Over 13,000 organizations (including 60 of Fortune 100) rely on Pager Duty to succeed with Digital Transformation, Cloud Migration, and Dev Ops Modernization.

Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, Door Dash, Lululemon and more.

We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

Pager Duty is seeking a Principal Solutions Consultant to join our talented, customer-focused team!

You will be a key strategic leader and the 'technical face' of Pager Duty across the US region.

This is a high-impact role that sits at the intersection of Sales, Product, and Engineering.

You won’t just be selling a platform; you will be partnering with CTOs, CIOs, and VPs of Engineering at the US’s most influential enterprises to redefine how they manage digital operations, resilience, and automation.

You will act as a bridge between our customers’ long-term strategic needs and Pager Duty’s product roadmap.

You will spend your time evangelizing the Pager Duty Operations Cloud, mentoring our high-performing technical sales teams, and acting as a trusted advisor to the C-suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.

Key Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the Pager Duty Operations Cloud within their organizations.
• Represent Pager Duty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
• Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.
• Foster a local community of Dev Ops and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that Pager Duty can capitalize on.

Who You Are

• You have a deep-seated passion for the future of digital operations. You can articulate not just where the industry is today, but where it will be in 3–5 years.
• You are equally comfortable white-boarding a complex micro services architecture with a Lead Architect as you are presenting a business value case to a Board of Directors.
• You have a strong technical foundation. You understand the 'pains' of the modern developer because you’ve lived them.
• You don’t just want to close deals; you want to ensure customers achieve their desired outcomes and see Pager Duty as a mission-critical partner.
• Minimum Qualifications
• 15+ years of experience in technical leadership, solutions architecture, or product management within the Saa S, Dev Ops, or Cloud infrastructure space.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys
• Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.
• Preferred Qualifications
• Active involvement in the tech community (mentorship, open-source contribution, or advisory/board positions).
• Experience navigating the regulatory landscape for US financial services or government sectors (e. g., Fed RAMP) as it relates to cloud resiliency.
• Where we work

Pager Duty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.

While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging.

They define not just our actions, but what it means to be Dutonian.

• People Leaders at Pager Duty are responsible for creating high performance environments that drive accountability.
• Pager Duty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future.
• Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions.
• Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.

Learn more, including country-specific offerings, on our benefits site.

Your package may include

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation Duty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• *Eligibility may vary by role, region, and tenure
• About Pager Duty
• Pager Duty, Inc. (NYSE: PD) is a global leader in digital operations management.
• The Pager Duty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.
• With a generative AI assistant at its core, Pager Duty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.
• Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always-on digital experiences to modern businesses

Pager Duty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on Trust Radius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

• Additional Information
• Pager Duty is an equal opportunity employer.
• Pager Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
• Your privacy is important to us.
• By submitting an application, you confirm that you have read and understand Pager Duty's Privacy Policy.
• Pager Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

Should you require accommodation, please email accommodation@pagerduty. com and we will work with you to meet your accessibility needs.

• Pager Duty uses the E-Verify employment verification program.
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