Global Customer Success Director

Being the cybersecurity partner of choice, protecting our digital way of life. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities – just to name a few! The role of Consulting Director in Unit 42 is a senior-level consulting position. The individual will be responsible for the day to day delivery of our threat-led and technology driven cyber security consulting services through leading and directly overseeing a team of Consultants. The Consulting Director will work with a dedicated Regional Business Development Manager (BDM) and Customer Success Manager (CSM) to deliver pitches and prepare proposals to win new business and manage client relationships. The individual serves as a trusted advisor to clients, is dedicated to delivering technical consulting services to an exceptional standard, thrives in a fast paced team environment, and advocates for innovative approaches to deliver the best outcomes for our cross-sector clients. Oversee the delivery of our proactive consulting services, ensuring their consistency, quality and highest level of customer service Provide hands-on, expert-level proactive Security Operations Center (SOC) assessment and transformation services to clients and deliver findings to CxO and/or Board of Directors Lead scoping and services overview conversations with clients for prospective engagements in area of expertise, presenting with credibility and authority, clearly articulating various approaches and methodologies to audiences ranging from highly technical to executive personnel Partner with the Unit 42 executive team and service line leaders to develop and execute strategy for the Unit 42 proactive services practice Drive innovation in Unit 42’s proactive offerings, by leading and managing the consulting team and collaborating with cross-functional teams to bring new capabilities and services to market that leverage Palo Alto Networks products Recruit and onboard world class talent to support our growth goals Support the professional growth and development of our consultants through training and technical enablement Foster and maintain a culture that attracts and retains smart, kind team members dedicated to executing with excellence Identify and execute strategies for service development, enablement, and product adoption 10+ years of hands-on experience delivering a wide range of cybersecurity consulting services, including at least 4 of the following 8 for global enterprise customers ~ Red & purple teaming ~ Cyber crisis management ~ Experience as a senior-level team leader including overseeing other principal, senior, and mid-level analyst/consultant teams Able to split your time across commercial support, client delivery, team leadership, individual mentoring, and technical expertise and skills maintenance activities Strong presentation, communication, and presentation skills with verifiable industry experience communicating at CxO and/or Board of Directors level Client services mindset and exceptional client management skills Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent relevant experience or equivalent military experience to meet job requirements and expectations Professional industry certifications such as CISSP, CISM, and other leading industry certifications in line with our services portfolio Expert level of knowledge of applicable laws, compliance regulations, and industry standards as it relates to privacy, security, and compliance Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture. We are committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.