Metal Operations Manager Operations · Castel San Pietro ·

h3MISSION /h3 pThe Metal Operations Manager will lead a team across several locations (Geneva, Ticino, New York, UAE and Hong Kong), reporting directly to the COO. The mission is to maintain control of diverse precious metals operations across various client streams. The position is based in Ticino, with occasional travel according to business needs. /p pAs part of this mission, the Metal Operations Manager will: /p ul liOversee metal operations, in particular the receipt of metal for refining and the trading, production and storage of fine metal products (bullion, minted products, grain, etc.), in line with the company’s service commitments to its customers; /li liMeasure the effectiveness and efficiency of existing operations and improve service quality and cost-effectiveness; /li liAct as Process Owner for Metal Operations, working with other departments to design and optimise processes and procedures; /li liAct as Product Owner for the Inbound and MIDAS IT platforms, defining the product roadmap with business stakeholders and IT; /li liLead, mentor and motivate the Metal Operations team to meet or surpass organisational goals. /li /ul h3MAIN ACTIVITIES AND RESPONSIBILITIES /h3 h3Oversee metal operations (deliveries, pricing, invoicing, payments, reconciliation) /h3 ul liManage and monitor precious metals deliveries, ensuring the completeness and accuracy of information and documentation issued and received; /li liMonitor and reconcile client trade accounts, market positions and balances; /li liEnsure correct invoicing of goods and services; /li liResolve issues and escape where necessary. /li /ul h3Ensure good communication and coordination with customer service, relationship managers, production, logistics, treasury, trading and back office /h3 ul liTogether with the COO, design and monitor operational key performance indicators; /li liTogether with the Business Process Analyst, define and maintain target process designs for Metal Operations; /li liPromote synergies and good collaboration with other departments. /li /ul h3Drive the evolution of the Inbound and MIDAS platforms /h3 ul liTogether with IT, define user requirements and priorities for application development; /li liFacilitate user acceptance testing (UAT) of new releases. /li /ul h3REQUIRED EDUCATION AND EXPERIENCE /h3 ul liMaster’s degree in Finance, Commodities or another relevant field; /li li10–15 years of work experience, preferably in a commodities trading house or financial institution; /li li2–3 years of experience in team and project management. /li /ul h3QUALIFICATIONS AND SKILLS /h3 ul liExcellent communication skills and high drive; /li liLeadership skills, with the ability to mentor and motivate a multi-site team; /li liSense of responsibility and initiative; /li liAbility to work autonomously; /li liDemonstrated track record of continuous improvement and innovative thinking, both in approach and in practical effect; /li liResistance to stress and time pressure; /li liExcellent interpersonal skills and customer orientation; /li liAgile and flexible mindset, reactive to requests; /li liExcellent organizational skills and attention to detail; /li liAbility to interact with colleagues of diverse cultures; respect for diversity; /li liFull professional proficiency in Office 365 is expected; /li liFull professional proficiency in spoken and written English is required; Italian and/or French is desirable, and knowledge of other languages is an asset; /li liSwiss national, EU national, or holder of a valid Swiss work permit. /li /ul #J-18808-Ljbffr