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- Aufgaben: Be the go-to person for customer inquiries via email and calls, ensuring top-notch service.
- Arbeitgeber: Join Pandora EMEA Distribution Center GmbH, a vibrant logistics hub for jewelry in Hamburg.
- Mitarbeitervorteile: Enjoy a fair salary, free meals, discounts, and wellness perks like massages and gym discounts.
- Warum dieser Job: Work in a diverse team, grow your skills, and embrace a culture of respect and collaboration.
- Gewünschte Qualifikationen: Fluent in German and English, with customer service experience and a positive attitude.
- Andere Informationen: Flexible working hours and a chance to work from home occasionally.
Welcome to Pandora EMEA Distribution Center GmbH , a logistics and distribution company of the Pandora Group based in Hamburg. Our Mission is to ship jewelry from our location in Hamburg to the EMEA region.
For our Distribution Center in Hamburg-Moorfleet , we are looking for a Customer Relations Representative (m/f/d) – B2C German to enrich our Pandora family and drive our company forward. We place particular value on a corporate culture that is characterized by mutual respect, tolerance, appreciation, and a willingness to perform. Share with us our company values We Dream, We Care, We Dare and We Deliver.
With us, you have the opportunity to work in a dynamic and international working environment that is characterized by the different cultures of our employees who are achieving great things together day by day.
WE DELIVER – YOUR AREA OF RESPONSIBILITY
- After a training phase, you will be the first point of contact to handle communications via email and calls delivering proactive customer service and feedback to inquiries within promised response times.
- Handle and resolve inquiries in a professional manner following established policies in different languages.
- Ability to work independently, while having a strong team ethos with a can-do approach.
- Understand the policies and customers’ needs of the markets you support, and be able to flex these to ensure high customer satisfaction.
WE DREAM – YOU SHINE WITH
- Experience in a customer-facing role would be an advantage – virtual or in-person.
- High Motivation and Engagement.
- You speak German at a native level and possess fluent verbal and written skills in English.
- Further language skills are an advantage.
- Strong written and verbal communication skills.
- Resilience against stress and great teamwork skills.
- Reliability and a strong Can-Do-Attitude.
- You have basic knowledge of MS Office 365.
- Working knowledge of Zendesk or Salesforce Service Cloud is desirable.
WE CARE – WHAT AWAITS YOU
Our employees are an essential part of our success. That\’s why we offer you a fair salary of 2,530 gross/month , a modern workplace, many opportunities for personal and professional development, and attractive additional benefits such as:
- Employee discounts on Pandora products.
- Free breakfast and lunch and free drinks.
- Free monthly massage.
- Public transport ticket subsidy.
- Online bonus platform and discount on gym membership.
- Company events and team activities.
- Working hours currently from Monday to Friday between 8.30 am and 5.00 pm (40 hour week).
- Possibility for limited working from home.
WE DARE – JOIN OUR TEAM!
Apply now and become part of the Pandora family. It\’s important to us that everyone feels they belong, regardless of ethnicity, gender, disability, religion, belief, age or sexual identity.
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Customer Relations Representative (m/f/d) - B2C German Arbeitgeber: Pandora A/S
Kontaktperson:
Pandora A/S HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Relations Representative (m/f/d) - B2C German
✨Tip Number 1
Familiarize yourself with Pandora's company values: We Dream, We Care, We Dare, and We Deliver. Make sure to reflect these values in your interactions during the interview process, as they are central to the company's culture.
✨Tip Number 2
Since the role requires handling customer inquiries in both German and English, practice your communication skills in both languages. Consider role-playing common customer scenarios to build confidence and fluency.
✨Tip Number 3
Research the logistics and distribution industry, particularly focusing on customer service best practices. Being knowledgeable about the sector will help you stand out as a candidate who understands the challenges and expectations of the role.
✨Tip Number 4
If you have experience with customer service tools like Zendesk or Salesforce Service Cloud, be prepared to discuss this in detail. Highlighting your familiarity with these platforms can give you an edge over other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Relations Representative (m/f/d) - B2C German
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Familiarize yourself with Pandora's values: We Dream, We Care, We Dare, and We Deliver. Reflect these values in your application to show that you align with their corporate culture.
Highlight Relevant Experience: Emphasize any previous customer-facing roles you have held, whether virtual or in-person. Make sure to detail how your experience has prepared you for handling inquiries and providing excellent customer service.
Showcase Language Skills: Since fluency in German and English is crucial for this role, clearly state your language proficiency. If you have additional language skills, mention them as they can be an advantage.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Relations Representative position. Use keywords from the job description to demonstrate that you are a perfect fit for the role.
Wie du dich auf ein Vorstellungsgespräch bei Pandora A/S vorbereitest
✨Show Your Customer Service Skills
Since the role is focused on customer relations, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Demonstrate Language Proficiency
As fluency in German and English is crucial for this position, practice speaking both languages before the interview. Be ready to answer questions in both languages to showcase your communication skills.
✨Emphasize Teamwork and Independence
The company values a strong team ethos along with the ability to work independently. Prepare to discuss situations where you successfully collaborated with others as well as instances where you took initiative on your own.
✨Align with Company Values
Familiarize yourself with Pandora's core values: We Dream, We Care, We Dare, and We Deliver. Think of examples from your experience that reflect these values and be ready to discuss how you can contribute to their corporate culture.
