Sales Account Manager - PracticePanther

What is the role?

Practice Panther is looking for an entry‑level Sales Account Manager to own the complete sales cycle from start to finish.

You will need to educate the customer on what they can expect from beginning to end, be driven, and have an ongoing strategy to educate potential customers, respond to concerns and questions, and have a keen ability to break the ice, create and nurture relationships.

You must meet productivity goals and have excellent computer and communication skills.

In this role, you will

• Prospect, generate opportunities, schedule, and run demonstrations, and close accounts.
• Possess strong knowledge of the Practice Panther program to identify customer needs when qualifying them.
• Document each call as per company and departmental policies and procedures.
• Follow up with potential customers promptly if necessary while determining and managing your pipeline.
• Demonstrate an aptitude for sales, ask for the next meeting and suggest additional products or services while increasing customer satisfaction and revenue.
• Apply a positive customer service attitude in interactions with all customers and establish a positive rapport.
• Communicate effectively and professionally in all forms of communication with internal team members and external customers.

Be patient and understanding in all customer interactions.

• Must keep up with all new product features and updates.
• Explore new firms and make cold calls, in addition to re‑engaging past prospects to generate awareness of the Practice Panther product.
• Must be able to work with other teams effectively.
• Other duties as assigned.

Qualifications

• 1+ years consultative, B2B sales experience, Saa S and Fin Tech preferred
• Bachelor’s Degree preferred

• Recent college graduate looking to jumpstart their career!

• Comfortability with cold calling to build a sales pipeline
• Excellent written communication and conversational skills that radiate enthusiasm, high energy, poise, and confidence
• Passion for sales and a self‑driven sense of motivation
• Team player mentality
• The ability to serve as a consultant and get prospects to think differently about their business

Who is the ideal candidate?

• Must be patient, empathetic, and have excellent communication skills
• Data‑driven individual
• Strong interpersonal skills to work collaboratively with different departments
• Comfortable with technology and learning new software
• Ability to handle escalated customer issues
• Self‑motivated and diligent
• Excellent verbal and written communication skills
• Organized, detail‑oriented, and able to manage multiple tasks
• Must be personable and enjoy working in a client‑facing role
• Able to discuss technically detailed processes and integrations with customers who are both tech‑savvy and non‑technical

Why should you join Paradigm?

Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms.

With four world‑class all‑in‑one legal practice management platforms—Practice Panther, Bill4Time, Merus Case, and Lolly Law—alongside payments and accounting solutions powered by Headnote and Trust Books, our software is used by more than 50,000 lawyers across 170 countries.

Benefits/Perks

• Competitive salary
• Paid vacation + sick and parental leave
• Remote working flexibility
• Budget for home office improvements
• Company culture that encourages work / life balance
• 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
• Bi‑annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!
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