Partner Success Specialist (Hybrid, Berlin, DE)

Role Overview

As a Partner Success Specialist, you are part of the Parking Business Unit.

You ensure the seamless implementation of Arrive products and services by configuring, maintaining, and providing ongoing support.

You report directly to the local team leader in Germany.

• How to make an impact
• You offer excellent operational support for new and existing partners.
• You coordinate projects with regard to the implementation of the company's core products and services according to customer specifications.
• You will manage the configuration, release, and maintenance of our central software solutions.
• Quality assurance through testing our products and services, while you continuously drive improvement.
• You will be responsible for ordering, checking, and rolling out signage.
• You work closely across teams and business units – your main contacts (stakeholders) are sales (account managers and sales admins), operations, marketing and R&D (research and development).
• You actively work within the CRM system to manage orders and inquiries and to ensure data quality.

Skills and competencies

• Excellent skills in customer relationship management and a strong interest in helping customers.
• Strong project management skills. Proven experience in project management is desirable.
• High level of technical understanding of system integration.
• Good analytical skills to interpret data and recognize patterns.
• Understanding strategic goals and the ability to derive situationally appropriate measures.
• You demonstrate resilience and a positive attitude towards change.
• Knowledge of XML or JSON is desirable.
• Familiarity with the Google Suite is an advantage.
• Basic knowledge of Adobe Illustrator is an advantage.
• Your background
• Experience in customer success or technical support for business customers in a Saa S company.
• Excellent oral and written communication skills in German and fluent English. Additional EU languages are an advantage.
• Experience in cross-departmental collaboration.
• Professional experience: 3 years or more in similar roles.

What we offer

• Work-life balance and flexibility.
• Annual leave: 30 days (based on a 5-day work week).
• Work week: 40 hours.
• Hybrid working: A flexible model with a mix of office and remote work.
• Culture & Opportunities
• The opportunity to work in a highly motivated and international team.
• A position with a high degree of autonomy and influence on the development of smart cities.
• A dynamic environment where your ideas and initiatives are valued.
• The opportunity to advance your career in a high-growth, digital company.
• Development & Benefits
• Professional development: Full access to Linked In Learning.
• Wellness: Subsidy for sports or wellness activities.
• Office setups: Standard equipment such as coffee, tea, fruit and height-adjustable chairs.
• Desks and office dogs.
• Team events.
• Location

This role is based in Germany (Berlin, Hanover or Kiel).

About Arrive

Arrive, including brands like Easy Park, Flowbird, Ring Go, Park Mobile and Parkopedia, is a leading global mobility platform.

Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.

Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space.

It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone.

Travel is more than a journey, it’s how you Arrive.

Please note

This job description is translated from German.

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