IT Support Specialist (Adliswil, CH)

h3This is what you can expect /h3 ul libResponsible support: /b You will remotely support our customers from within the support team and ensure that their systems function stably and reliably. /li libEnsuring service quality: /b You process technical requests according to agreed service levels (SLA) and actively contribute to improving response and resolution times. /li libConsulting and optimization: /b You identify optimization potential in existing installations and support customers in the introduction of new products and solutions. /li libEmbrace teamwork: /b You contribute your technical know-how – especially in the areas of IT, networks or system integration – in close collaboration with Global Technical Support and our partners. /li /ul h3This is what you bring with you /h3 ul libTechnical training /b (IT specialist EFZ or similar) and bexperience in technical support /b /li liExcellent bcommunication skills /b and enjoyment of customer contact /li liIndependent, flexible work style and team spirit; bfluent German and good English skills /b /li libExperience in IT and networking /b /li /ul h3Advantageous /h3 ul libTroubleshooting /b: Log analysis and structured approach /li libOperations Changes /b: safe rule changes, rollback, maintenance windows /li libManufacturer's practice /b: Fortinet or Zyxel (or rapid training) /li /ul h3We offer you this /h3 ul libThorough onboarding /b and technical training /li libA lot of personal responsibility /b and trust /li libStable /b, internationalb company with a long-term perspective /b /li libA friendly, down-to-earth team /b /li /ul pAre you passionate about technology and want to see real impact by helping our customers solve problems quickly and reliably? /p pThen this job could be your next step! /p pFor the sake of readability, the masculine form is used in this job advertisement; of course, all genders are equally addressed. /p pWe review applications regularly – /p pWe are committed to diverse and inclusive teams and welcome applications from everyone who can thrive here. /p pTo protect your personal data, we do not review applications submitted via email or post. Questions? Please contact Léa Rein, Senior Talent Acquisition Business Partner, at lea.rein(at)assaabloy.com /p pInnovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. /p pbPlease note: /bthis job description is translated from German. /p #J-18808-Ljbffr