This is what you can expect Responsible support: You will remotely support our customers from within the support team and ensure that their systems function stably and reliably. Ensuring service quality: You process technical requests according to agreed service levels (SLA) and actively contribute to improving response and resolution times. Consulting and optimization: You identify optimization potential in existing installations and support customers in the introduction of new products and solutions. Embrace teamwork: You contribute your technical know-how – especially in the areas of IT, networks or system integration – in close collaboration with Global Technical Support and our partners. This is what you bring with you Technical training (IT specialist EFZ or similar) and experience in technical support Excellent communication skills and enjoyment of customer contact Independent, flexible work style and team spirit; fluent German and good English skills Experience in IT and networking Advantageous Troubleshooting: Log analysis and structured approach Operations & Changes: safe rule changes, rollback, maintenance windows Manufacturer's practice: Fortinet or Zyxel (or rapid training) We offer you this Thorough onboarding and technical training A lot of personal responsibility and trust Stable, international company with a long-term perspective A friendly, down-to-earth team Are you passionate about technology and want to see real impact by helping our customers solve problems quickly and reliably? Then this job could be your next step! For the sake of readability, the masculine form is used in this job advertisement; of course, all genders are equally addressed. We review applications regularly – We are committed to diverse and inclusive teams and welcome applications from everyone who can thrive here. To protect your personal data, we do not review applications submitted via email or post. Questions? Please contact Léa Rein, Senior Talent Acquisition Business Partner, at lea.rein(at) Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Please note:this job description is translated from German.
It Support Specialist (adliswil, Ch) in Zürich Arbeitgeber: Parking
Parking Network B.V. ist ein hervorragender Arbeitgeber, der spannende Projekte in einem dynamischen Marktumfeld bietet. Mit flachen Hierarchien und der Möglichkeit zur unabhängigen Mitgestaltung in einem innovativen Umfeld fördern wir kontinuierliches Lernen durch Mentoring und E-Learning-Angebote. Unsere flexiblen Arbeitszeiten und -optionen, kombiniert mit attraktiven Zusatzleistungen wie Fitnessstudio-Zuschüssen und betrieblicher Altersvorsorge, machen unseren Standort in Bonndorf zu einem idealen Ort für Ihre berufliche Weiterentwicklung.
