Program Manager - Engineering Delivery Excellence (f/m/d)*

Program Manager – Engineering Delivery Excellence (f/m/d)*

Berlin Office

YOUR MISSION

Join us in reimagining customer experience with Agentic AI.

As a Program Manager – Engineering Delivery Excellence (f/m/d) , you’ll be the driving force behind predictable, high-quality delivery across Parloa’s fast-scaling engineering organization. You’ll help shape how we plan, execute, and scale delivery at the intersection of strategy and execution — enabling our teams to move fast while maintaining excellence.

IN THIS ROLE YOU WILL

Drive Quarterly & Capacity Planning

Partner with Engineering Managers and Product to lead structured, data-informed quarterly planning.

Align capacity with roadmap commitments, surfacing risks and trade-offs early.

Build forecasting and throughput mechanisms for greater predictability.

Champion Delivery Discipline

Inspect and improve agile ceremonies across teams, ensuring consistency and focus.

Raise planning quality by enforcing clear goals, acceptance criteria, and dependency management.

Track sprint execution and proactively identify blockers or delivery risks.

Build Operational Excellence

Establish scalable delivery practices, governance, and metrics.

Create visibility into delivery health through dashboards and reporting.

Foster a culture of continuous improvement across engineering and product.

Enhance Cross-Functional Collaboration

Connect engineering groups (CXA, Product Platform, Technology Platform) to manage dependencies.

Partner with leaders to uphold shared delivery accountability.

Translate strategy into execution, ensuring roadmap goals become shipped value.

WHAT YOU BRING TO THE TABLE

5–8+ years of experience as a Program Manager or similar role in high-growth software organizations.

Strong grasp of Agile at Scale (Scrum, Kanban, hybrid) with the pragmatism to adapt processes to business needs.

Skilled in capacity planning, forecasting, and risk management across multiple teams.

Proven ability to influence without authority , collaborating closely with Product and Engineering leaders.

Passion for operational excellence —you improve how teams deliver without adding bureaucracy.

Alignment with Parloa’s culture: ownership, bias for action, fearless iteration, and uncompromising quality.

WHAT\’S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Agentic AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.