Principal Product Manager, Product Platform (f/m/d)*

YOUR MISSION:

As a Principal Product Manager, Product Platform , you will lead the strategic development and execution of Parloa\’s product platform, ensuring it delivers scalability, efficiency, and innovation across our product ecosystem. This is a pivotal role, requiring a balance of visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact.

You will work cross-functionally with engineering, design, and commercial teams to deliver a modular, integrated platform that enhances product innovation, reduces complexity, and creates exceptional internal and external user experiences.

IN THIS ROLE YOU WILL:

• Define and Drive Platform Strategy: Develop a clear, actionable product platform vision and roadmap, aligning with company objectives and market opportunities.
• Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.
• Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa\’s operating model and product standards.
• Collaborate Across Functions: Partner with engineering, design, and commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.
• Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.
• Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem.

WHAT YOU BRING TO THE TABLE:

• Proven Experience: 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role, including 3+ years managing platform or infrastructure products.
• Technical Expertise: Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
• Customer-Centric Mindset: Deep experience translating customer needs into scalable platform solutions.
• Analytical Rigor: Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact.
• Leadership: Demonstrated ability to lead cross-functional teams and influence without authority.
• Strategic Vision: Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision.
• Communication Skills: Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences.
• Values-Driven Leadership: Embodies Parloa\’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.

YOUR RECRUITING PROCESS AT PARLOA:

Recruiter video call, Peer Interview, Case Study, 360° product interview(s), Founder interview.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa\’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that\’s revolutionizing an entire industry. We\’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we\’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients\‘ and employees\‘ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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