Team Lead Sales Engineering (PreSales) DACH (f / m / d) •

YOUR MISSION

As Team Lead Sales Engineering (PreSales) DACH (f/m/d), you will lead and grow our Sales Engineering team across the DACH market. Your mission is to ensure the team\’s success in understanding customer needs, translating those into technical solutions, and fostering a customer-first mindset—ultimately driving revenue growth and long-term customer satisfaction.

IN THIS ROLE YOU WILL

1. Lead a team of 5 Sales Engineers with varying seniority levels (onsite & remote).
2. Report to the Head of Sales Engineering for the European region and collaborate with regional sales leaders to align priorities and scale success across the DACH market.
3. Set a clear strategic direction for the Sales Engineering team and ensure alignment with company goals.
4. Use technical and business acumen to shape AI voice solutions that transform customer service, sales, and marketing processes.
5. Coach, mentor, and develop your team—creating a high-performance culture that values impact, ownership, and teamwork.
6. Define success metrics and provide structured feedback to support ongoing development and execution.
7. Navigate the team through growth and change with clarity and empathy.
8. Act as the primary partner for three Regional Sales Directors/Team Leads in DACH to deliver Parloa\’s value proposition.
9. Build strong relationships with key internal stakeholders, including Marketing, Enablement, Product, Customer Experience, and Professional Services.
10. Balance long-term strategy with hands-on leadership and operational execution.

WHAT YOU BRING TO THE TABLE

1. At least 2 years of leadership experience, with a proven ability to build, inspire, and grow high-performing teams larger than 5 members.
2. At least 5 years of hands-on experience as a Sales Engineer or in a comparable technical customer-facing role, ideally at a SaaS vendor.
3. Strong knowledge of enterprise IT architecture, integrations, and business process flows.
4. A transformational mindset with a passion for innovation and continuous improvement.
5. Strong customer intuition—listening, advising, and de-escalating when needed.
6. Excellent communication skills in German (C2/native) and English (C1).

NICE TO HAVE

1. Familiarity with contact centers, telephony, AI solutions, or customer service technology.
2. Previous experience in a high-growth startup or scale-up environment.

WHAT\’S IN IT FOR YOU

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup aiming to become an industry leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, job rad, Nilo Health, weekly sponsored office lunches.
• Competitive salary and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for professional growth.
• Regular team events, game nights, and social activities.
• Work from home and/or our offices in Berlin or Munich, featuring adjustable desks, social areas, fruits, cereals, and drinks.

Your recruiting process at Parloa:

Recruiter video call, meet your manager, challenge task, bar raiser interview.

Why Parloa

Parloa is a fast-growing startup in Generative AI and customer service. Our voice-first GenAI platform automates customer service with natural conversations across communication channels, leveraging NLP and machine learning to create intelligent phone and chat solutions that enhance contact center value. Founded in 2018, with over 250 employees in Berlin, Munich, and New York, we are expanding globally after a recent $66 million Series B funding round. Join us to be part of an innovative team revolutionizing the industry.

Questions? Reach out to our Hiring Team. Parloa is committed to data protection, GDPR, ISO, and ISO 27001 compliance. We provide equal opportunities regardless of race, gender, sexual orientation, age, religion, national origin, disability, or socioeconomic background.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.

Key Skills

Law Enforcement, ABB, Marine Biology, Filing, Automobile, AV

Employment Type : Full Time

Experience : years

Vacancy : 1

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