- Oversee global customer service delivery, operational metrics, and performance across regions.
- Develop Team Leads and foster a culture of accountability, collaboration, and continuous improvement.
- Translate strategic objectives into actionable operational plans and measurable outcomes.
Requirements:
- Significant leadership experience in customer operations or a related function.
- Experience managing geographically distributed teams and developing people leaders.
- Strong analytical skills with experience using KPIs, service metrics, and operational reporting.
- Comprehensive PPO medical, dental, and vision coverage with most premium costs covered.
- 401(k) matching program with 100% match on up to 5% of pay.
- Company-sponsored anniversary trip every five years and support for degree programs.
Why Apply:
- Hybrid or remote work flexibility with high autonomy.
- Opportunities for professional growth and leadership development in a global organization.
- Inclusive and collaborative culture focused on continuous learning and diversity.
Partner Company
The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.
#J-18808-Ljbffr
