Data and Insights Manager (m/f/d)

Microsoft\’s Global Partner of the Year 2024

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Pax8 is on the hunt for a talented Data and Insights Manager to join our team in our Frankfurt office. In this high impact role, you will play a key role in driving listening programs and feedback initiatives to amplify client advocacy, reduce churn, and enhance the overall client experience! You will collaborate with clients to collect, analyse, and report insights that inform business decisions, while supporting the coordination of programs and tools to boost engagement and response rates

Join us as a Data and Insights Manager and acts as an advocate for the client voice at Pax8, to facilitate a great client experience by listening to client feedback in all forms and implementing recommended changes or improvements in collaboration with other departments within Pax8!

Why join us as a Data and Insights Manager:

Be the voice of our clients: play a strategic role in capturing and championing client feedback to improve products, programs, and overall experience
Lead high impact initiatives: manage flagship programs like the Partner Advisory Council and 90 day onboarding feedback to reduce churn and grow advocacy
Drive real business change: transform insights into actionable recommendations that influence cross functional teams and drive innovation across Pax8
Collaborate globally: work with stakeholders across regions to shape our client ecosystem through thoughtful engagement and feedback programs
Grow with us: benefit from robust learning and development opportunities through Elev8 (our learning platform), projects, and coaching to continuously advance your career
Join a values driven culture: be part of a company that puts people and clients first, where your work directly impacts customer satisfaction and long-term success

What you will be doing as our Data and Insights Manager:

Lead and energise the Insights Community by driving key initiatives like the Partner Advisory Council and EMEA listening programs – delivering seamless coordination and a world class client experience
Transform client feedback into action by conducting impactful research and collaborating with internal stakeholders to shape meaningful improvements across the Pax8 ecosystem
Own the 90 day onboarding insights program, managing end to end feedback collection and analysis to uncover churn risks and identify high potential client advocates to fuel long term success
Champion client success through clear, consistent communication – owning newsletters, SharePoint content, and internal visibility that highlights the positive impact of client centric practices
Invest in continuous growth by engaging in learning paths, leadership development programs, coaching opportunities, and assignments to sharpen your skills and drive your performance forward

What we are looking for from our Data and Insights Manager:

Industry Insight: You\’re a highly analytical and data driven individual with hands on experience working with or within MSP\’s or IT solution providers, giving you a deep understanding of the client landscape and what truly drives value
Research Driven Mindset: You\’re skilled at capturing meaningful feedback, translating it into insights, and delivering reports that drive real business decisions
Exceptional Communication: You\’re a natural communicator with a clear ability to discuss findings from client feedback – clear, confident, and effective across all levels, in English and other relevant languages
Digital Fluency: You\’re confident using collaboration tools like Microsoft Teams, Forms, and PowerPoint to manage programs and deliver impactful presentations
Strategic Awareness: You understand the dynamics of the client channel and keep a pulse on the latest technology and business trends shaping our industry
Empathy and Influence: You see the world through our clients eyes and use that perspective to influence change and improve experiences across Pax8
Operational Excellence: You thrive in fast paced environments, bringing structure, precision, and strong prioritisation skills to every project
Adaptability and Agility: You\’re quick to grasp complex ideas and agile in navigating change, always ready to pivot and keep momentum moving

We encourage you to apply for a role at Pax8 even if you don\’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans – please look out for a response from us to your application in your inbox but check spam too!

Salary and benefits for our Data and Insights Manager:

Salary: €50,000 – €55,000
26 days of paid leave
Share Options after qualifying period
Dedicated time for training and personal development
Your own LinkedIn learning license
Health and wellbeing coaching support
Fun and frequent company socials
Regular social and community events

Designated Office and Working pattern:

Energetic WeWork Office in Frankfurt, in the heart of the city centre
Tech set up to support great home and in office working
Daily visits form our Barista specialist
Designated Office: Frankfurt, Germany
Days: Monday to Friday
Hours: 40 hours per week
Time: 8:30am – 5:30pm

If you struggle to get \“time out\“ we\’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on +44117 471 3268 DDI (No Agencies Please)

About Pax8:

Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem.

More about Pax8:

For all you, tech minded people: discover our Marketplace
Best Companies: Awarded Number 50 in the UKs Best Companies
Our Journey from the US to EMEA: Pax8 UK HQ – Bristol Office Opening

Get a feel for our progress, culture and how we constantly strive to be better and do better below:

Taste our values and culture here: Pax8 and our people
Check our HR Leaders people ethos here: Our People and Culture Team
See our progress in Awards: Spotlight Awards
Scott Chasin: Exciting Times – meet our new CEO
UK Website: Pax8 UK
EU Website: Pax8 EU

It\’s an exciting time to join us as Pax8, as we have just been certified as a \“Great Place to Work\“

We are Pax8 where our employee experience meets customer experience – come and be \“work happy\“ with us! It\’s an exciting time to join us as Pax8 EU enter the next significant stage of our incredible growth! As we expand across Europe, we have 8 offices supporting 23 languages and our teams continue to grow! You will be working in a mature Cloud market. We help our partners build revenue and succeed with cloud services. It\’s our mission to be the world\’s favourite place to buy cloud products – why not be a part of that success story?

You would be joining a rapidly growing team bringing the success of a new cloud model to the UK from Denver, Colorado (Awarded number 50 in the UK\’s Best Companies, Best Places to Work 2022 by Glassdoor and Employer of the year Women in IT UK Awards 2021). We\’re listed on the Inc 500. We have recently achieved $2bn annual recurring revenue, we\’ve pioneered simplifying the cloud buying journey for thousands of partners by reinventing the IT cloud model with more than 140 vendors globally giving customers and partners real choice.

We\’re proud to be listed on the Inc 500, have been Awarded Glassdoor\’s Best Places to Work 2022 and Employer of the Year in the UK Women in IT Awards 2021.

Overview:

Our mission is to be the world\’s favourite place to buy cloud products. We are a fast growing, dynamic, and high energy organisation with a start up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it\’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life

Equal Opportunities:

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice (https://www.pax8.com/en-uk/job-applicant-privacy-notice/)

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