Head of Expansion

Pebl is seeking a Head of Expansion to lead and drive net employee growth for our customers.

Pebl’s Account Management team owns the entire customer relationship after the initial sale and implementation.

Account Managers serve as trusted advisors, commercial owners, product experts, and customer advocates responsible for helping customers successfully grow with Pebl.

This leader will own the strategy, performance, and evolution of Pebl’s customer growth engine, including retention, renewals, expansion revenue, executive relationship management, customer escalations, and overall customer health.

Reporting to the CRO, this role will be responsible for driving Net Revenue Retention, expansion ARR, customer retention, and long-term customer value while building a world‑class, revenue‑focused organization that scales with Pebl’s growth.

• Revenue & Customer Growth
• Own Net Revenue Retention (NRR), renewals, and overall customer growth performance.
• Define and execute Pebl’s customer growth strategy, including expansion, multi‑product adoption, and strategic account development.
• Drive executive engagement and commercial outcomes across the customer base, including key renewals, expansions, and high‑impact growth opportunities.
• Build predictable revenue forecasting and operating rhythms that drive accountability and sustainable revenue growth.
• Customer Relationships, Retention & Risk Management
• Lead the Account Management organization responsible for all post‑sale customer relationships and long‑term customer success.
• Establish best practices for account planning, customer engagement, executive business reviews, and customer advocacy.
• Build team capabilities to effectively manage escalations, service issues, compliance concerns, delinquent accounts, and complex stakeholder environments.
• Ensure proactive identification and mitigation of customer risk while maintaining strong customer satisfaction and retention.
• Product Adoption & Customer Value
• Ensure the Account Management team develops deep expertise in Pebl’s platform, products, services, and global employment solutions.
• Drive customer adoption, utilization, and value realization across the customer lifecycle.
• Build enablement programs that strengthen product knowledge, consultative selling, and customer education.
• Partner with Product leadership to surface customer insights, influence roadmap priorities, and improve customer outcomes.
• Organizational Leadership & Operational Excellence
• Recruit, develop, and retain a high‑performing customer growth organization.
• Coach leaders and Account Managers to excel in relationship management, commercial execution, customer advocacy, and strategic account growth.
• Establish scalable operating models, performance frameworks, compensation structures, and career development pathways.
• Build a culture of accountability, ownership, continuous improvement, and customer obsession.
• Executive Leadership & Business Strategy
• Serve as a key member of Pebl’s revenue leadership team and help shape company strategy.
• Define customer segmentation, coverage models, and growth motions that maximize long‑term customer value.
• Partner across Sales, Product, Operations, Finance, Compliance, Marketing, and Rev Ops to drive business outcomes.
• Represent the voice of the customer in strategic planning while identifying emerging market opportunities, monetization opportunities, and competitive insights.
• Commitment to You
• Flexible Time Off
• Take the time you need to recharge.
• Parental Leave
• Support for growing families.
• Health and Dental Insurance
• Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan
• Plan for the future while sharing our success.

Pebl is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact.

Employment decisions at Pebl are based on qualifications, merit, and business needs.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.

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