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- Aufgaben: Join us as a Field Support Engineer, providing expert technical support and troubleshooting.
- Arbeitgeber: Peraton delivers engineering and application development for national intelligence programs.
- Mitarbeitervorteile: Enjoy opportunities for training, career growth, and working on impactful global missions.
- Warum dieser Job: Be part of a dynamic team solving real-world problems with cutting-edge technology.
- Gewünschte Qualifikationen: Must have TS/SCI clearance, relevant experience, and certifications in security and systems administration.
- Andere Informationen: Position is contingent on contract award; work is performed at customer sites.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Responsibilities
Peraton is seeking an experienced systems Field Support Engineer to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades, and sustainment of products and services to achieve our client’s global missions.
Work is performed at the customer site(s).
Responsibilities:
- Provide expert and second-tier technical support and analysis to field engineers and technicians.
- Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Test, train, and provide field support to customers regarding technical aspects of designated systems and services.
- Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
- Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide maximum availability and optimal Mean Time to Repair.
- Provide training to customers.
- Partner with developers and engineers to reduce recurring incidents.
- Answer questions about installation, operation, configuration, customization, and usage of designated systems and services.
- Review and develop technical documents.
**Position is Contingent on Contract Award**
Qualifications
Basic Qualifications:
- Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with the ability to pass a counter-intelligence scope (CI) Poly clearance.
- Minimum of 8 years relevant experience with a bachelor’s degree; Minimum of 6 years with a master’s degree; Minimum of 3 years with a PhD or 12+ years of relevant work experience can be used in lieu of a degree.
- Current CISSP or Security + Certification.
- Systems Administration of Windows Server and Operating Systems, Unix, or Linux and/or database skillset.
- Technical knowledge and experience with Microsoft products, including Windows Server and Operating Systems, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL, PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory).
- General knowledge of networking.
- Possess good oral and written skills.
Desired Qualifications:
- Active TS/SCI with CI Poly clearance.
- Current VMware, Nutanix, or similar Certification e.g. VCP, NCP, etc.
- Strong background in server virtualization e.g. VMware, Nutanix, OpenShift, Harvester, Proxmox, MS Hyper-V, Citrix, Azure, AWS, etc.
- Experience with Docker and Kubernetes.
- Experience with Terraform or Ansible.
- Experience with Dell PowerFlex.
- Experience working in a large enterprise environment.
- Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration.
- Computing Environment compliance.
Security Clearance:
This Position requires an Active TS/SCI and the ability to obtain a CI Poly; US Citizenship is required to hold this clearance.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$80,000 – $128,000. This represents the typical salary range for this position based on experience and other factors.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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Field Support Engineer Arbeitgeber: Peraton
Kontaktperson:
Peraton HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Field Support Engineer
✨Tip Number 1
Make sure to highlight your active TS/SCI clearance and any relevant certifications like CISSP or Security + during your conversations. This will show that you meet the basic qualifications right off the bat.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, such as VMware, Docker, and Kubernetes. Being able to discuss your hands-on experience with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills through real-world examples. The role emphasizes maintaining network stability, so having a few scenarios ready where you successfully resolved technical issues will be beneficial.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Field Support Engineer
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your relevant experience in systems administration, particularly with Windows Server, Unix, or Linux. Detail your technical knowledge and any certifications you hold, such as CISSP or Security +.
Showcase Technical Skills: Clearly outline your technical skills related to server virtualization, networking, and database management. Mention any experience with tools like Docker, Kubernetes, Terraform, or Ansible, as these are highly relevant for the role.
Demonstrate Communication Skills: Since the job requires good oral and written skills, provide examples of how you've effectively communicated technical information in previous roles. This could include training sessions, documentation, or customer support.
Tailor Your Application: Customize your application to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application aligns with what the company is looking for.
Wie du dich auf ein Vorstellungsgespräch bei Peraton vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, Unix, Linux, and database management. Highlight specific projects where you utilized these skills, as well as any relevant certifications like CISSP or Security +.
✨Demonstrate Problem-Solving Skills
Expect to answer scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you've resolved technical issues in the past.
✨Communicate Clearly
Since the role requires good oral and written skills, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively with both technical and non-technical stakeholders.
✨Prepare for Behavioral Questions
Be ready to discuss your experiences working in a team environment, especially in large enterprise settings. Think of examples that demonstrate your collaboration skills and how you’ve contributed to team success.
