Auf einen Blick
- Aufgaben: Verwalte Bestellungen und sorge für pünktliche Lieferung unserer leckeren Produkte.
- Unternehmen: Perfetti Van Melle - ein vielfältiges und inklusives Unternehmen.
- Vorteile: Jahresgehalt ab 28.000 €, zusätzliche Unternehmensleistungen und Entwicklungsmöglichkeiten.
- Weitere Informationen: Arbeite in einem internationalen Umfeld mit vielen Entwicklungschancen.
- Warum dieser Job: Werde Teil eines dynamischen Teams und verbessere das Kundenerlebnis.
- Qualifikationen: 2 Jahre Erfahrung, Englischkenntnisse und ERP-Systemkenntnisse erforderlich.
Das prognostizierte Gehalt liegt zwischen 28000 - 28000 € pro Jahr.
- Main purpose of the role
- Our colleagues in the
Customer Service team of the European Plan & Deliver Co E are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.
Serves as the key point of contact for all PVM in Europe, ensuring timely and accurate replenishment and delivery in line with service expectations.
Supports the end-to-end fulfilment process for branch replenishment orders, ensuring strong relationships with internal and external stakeholders.
The position focuses on supply chain execution, process management, and coordination with internal stakeholders and external manufacturing partners.
What you will do
- Manage branch and co-manufacturer orders from entry to delivery, ensuring accuracy and on-time fulfilment.
- Act as the main contact for branches and co-manufactures on order status, delivery updates, and issue resolution.
- Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations.
- Proactively address and resolve service issues, delivery discrepancies, and complaints.
- Maintain master data and ensure compliance with colleague requirements and internal policies.
- Support continuous improvement initiatives to enhance customer experience.
- Document processes and maintain accurate records in ERP and CRM systems
- Our Perfect Candidate
- Degree
- 2 years experience in the role
- Proficiency in English is required
- Knowledge of ERP systems (SAP)
- MS Office
- Basic understanding of order-to-cash and logistics processes.
- Familiarity with supply chain operations and service KPIs.
- Experience in a B2B environment
- Ability to manage complex processes and multiple stakeholders
- Proactive, structured and problem-solving oriented
- Comfortable working in an international environment
The position offers a gross annual salary starting from €28,000.
Additional compensation and company benefits may also apply and will be discussed and defined during the selection process and on an individual basis.
At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.
Junior Customer Service Specialist Arbeitgeber: Perfetti Van Melle
Als NPD Engineer in unserem Unternehmen haben Sie die Möglichkeit, an spannenden Projekten zur Produkt- und Prozessentwicklung in Shanghai teilzunehmen. Wir fördern eine offene und kollaborative Arbeitskultur, die kontinuierliches Lernen und persönliche Weiterentwicklung unterstützt. Unsere Mitarbeiter profitieren von flexiblen Arbeitszeiten, einem inspirierenden Umfeld und der Chance, innovative Ideen in die Tat umzusetzen, was uns zu einem hervorragenden Arbeitgeber macht.
