Who you are?
- Construction Permitting Expert: You have extensive hands‑on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large.
- Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers’ unique needs, and identifying how PermitFlow can support their success and growth.
- Team Player: You’re a crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross‑functional environment.
- Analytical Thinker: Data‑driven decision‑making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes.
What You’ll Do:
- Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.
- Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.
- Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.
- Customer Point of Contact: Serve as the go‑to resource for customers, keeping them updated on permit status, timelines, and requirements.
- Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.
- Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.
Qualifications & Fit:
- 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech‑driven environment.
- Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.
- Multi‑state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.
- Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.
- Outstanding communication: Strong interpersonal skills, capable of working cross‑functionally with internal teams, managing customer relationships, and collaborating with AHJs.
- Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.
- Customer‑centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top‑notch service and support throughout the entire project lifecycle.
- Critical thinker and problem‑solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.
- NYC based: Ability to work from our NYC office Monday, Wednesday, and Friday.
Benefits:
- Equity packages
- Competitive Salary ($USD)
